Which of the following is not an internal pressure for change? -competition
-new broom
-identity
-growthcorrect answerCompetition
As part of the settlement for a discrimination lawsuit, Chevron Texaco was required to make organizational changes that concerned diversity. This is an example of what type of change pressure? -mandate
-reputation
-competition
-collaborationcorrect answerMandate
During the internal analysis, the change agent describes -the current operations and decisions of the organization
-the model used to describe the change process
-the industry and competitors
-the level of change that is neededcorrect answerthe current operations and decisions of the organization
All of the following are forces for change, except -control
-competitive advantage
-transaction costs
-cost containmentcorrect answerTransaction costs
A management fashion for the 1990s is -sensitivity training
-management by objective
-total quality management
-employee empowermentcorrect answerEmployee Empowerment
When Google acquired Youtube.com, Google hired several managers with expertise in video resources. Which of the following pressures is driving this change at Google? -growth
-stability
-power and politics
-mandatecorrect answergrowth
Which of the following is not characteristic of Confucianism? -change is journey oriented
-change is an occurrence of random chance
-change is cyclical
-change is professionalcorrect answerchange is an occurence of random chances
Life-cycle theory assumes which of the following? -change stages are sequential.
-A only
-A and B
-change managers can do little to stop natural developmentcorrect answer*Change stages are sequential
*Change managers can do little to stop natural development
Which is true for the change agent as Coach? -A and B
-the change manager shapes the organization's capabilities to ensure success
-B only
-the coach builds the right set of values, skills, and drillscorrect answerthe change manager shapes organization's capabilities to ensure success
The coach builds the right set of values, skills and drills
Which of the following is NOT an assumption of Systems Theory? -the whole is greater than the sum of the parts
-relationships are key to understanding the system
-systems are sometimes chaotic
-homogeneity is core to accuracycorrect answerhomogeneity is core to accuracy
The use of the Square payment system for small businesses is an example of what type of change? -adaptive
-re-creation
-re-orientation