PHR/SPHR Human Resources Exam 120 Questions with Verified Answers,100% CORRECT

PHR/SPHR Human Resources Exam 120 Questions with Verified Answers HR participates in the strategic planning process by which of the following? - CORRECT ANSWER C. Providing expertise Restructuring is used to do which of the following? - CORRECT ANSWER A. Remove redundant operations A statement that describes what an organization does that is different from others is a: - CORRECT ANSWER D. Mission statement Which of the following options is one characteristic of an organization during the growth phase? - CORRECT ANSWER C. The compensation package is competitive Improvements in technology have had their greatest effect on which of the following? - CORRECT ANSWER B. Productivity To which of the following does the balanced scorecard concept not apply? - CORRECT ANSWER B. Eliminate unnecessary processes to increase customer satisfaction Which of the following is an appropriate use for an HR audit? - CORRECT ANSWER C. To determine whether the employee handbook is in compliance with current government regulations The four p's summarize the marketing function. Which of the following is not one of the p's? - CORRECT ANSWER A. Perception Which of the following is one of the elements of a smart goal? - CORRECT ANSWER A. Action-oriented What is a pocket veto? - CORRECT ANSWER B. Congress submits a bill to the president and the adjourns. The president does not sign the bill within 10 days Which of the following is not a method used by organizations (not possessive) to communicate expected behavior to employees? - CORRECT ANSWER C. Mentor programs Which of the following risk management tool or activity is not required by law? - CORRECT ANSWER A. Employee handbooks An HR audit enables an employer to do which of the following? - CORRECT ANSWER D. All of the above What are corporate programs that focus on behaviors that minimize the depletion of time, money, and labor called? - CORRECT ANSWER B. Sustainability efforts Ethics, offshoring, data security, and philanthropy are all examples of HR's role in which of the following functions? - CORRECT ANSWER D. Corporate responsibility A decision about outsourcing specialized labor would most likely be made at which stage of the organizational life cycle? - CORRECT ANSWER A. Startup What is the purpose of an HR budget? - CORRECT ANSWER A. To determine how much cash is required to achieve a goal What element of an inventory-management system is defined by "purchasing smaller amounts of supplies more frequently"? - CORRECT ANSWER B. Just-in-time inventory Which of the following statements about whistle-blower protection is false? - CORRECT ANSWER D. The employee does not have to have suffered an unfavorable employment action to qualify for protection Salaries, payroll taxes, and benefits are all examples of which of the following HR activities? - CORRECT ANSWER B. Creating an HR budget The marketing director needs to hire a replacement for the marketing coordinator, who is being promoted. The position has changed quite a bit since the last time the job was advertised and the director is looking to HR to assist in redefining the job requirements so the recruiting process can begin. Which of the following would not be used in determining the job requirements? - CORRECT ANSWER D. Candidate profile Which of the following is not a BFOQ? - CORRECT ANSWER C. A retail store in a predominantly Asian neighborhood advertises for Asian clerks The court case the identified adverse impact as an unlawful employment practice was which of the following? - CORRECT ANSWER A. Griggs v. Duke Power Co. To determine the numbers and types of jobs necessary to realize business goals, HR must assess the KSAs available within the organization during a staffing needs analysis. What other factor is necessary to complete the assessment? - CORRECT ANSWER A. The KSAs needed to achieve future goals Your New Orleans plant has an opening for a controller, and four candidates have been selected for interviews. Jack, the son of a plant employee, worked as an accountant for two years to put himself through the wharton business school and recently earned his MBA. Richard is a CPA with eight years of experience in a public accounting firm. Susan also has a CPA and has worked as an accounting manager in the corporate office of a large corporation in the same industry. Jane does not have a CPA or MBA but has worked as controller of a smaller local competitor for eight years. After interviewing all four candidates, the general manger told you that he wants to hire Jack because he shows promise. You know from previous conversation with the GM that he also worked his way through college. Which of the following biases could be influencing the GM's decision? - CORRECT ANSWER C. Similar-to-me Please refer to the following table for this question. A company advertised for 100 sales representative positions. hey received 650 applications and hired the 100 employees as follows: Which group has the highest selection rate? - CORRECT ANSWER (see page 223) B. Asian Please refer to the following table for this question. A company advertised for 100 sales representative positions. hey received 650 applications and hired the 100 employees as follows: In which groups has adverse impact occurred? - CORRECT ANSWER (see page 224) C. Hispanic and Native American An Affirmative Action Plan must be completed by employers that meet which criteria? - CORRECT ANSWER D. Government contractors with 50 or more employees and contracts of $50,000 or more each year When a reduction in force occurs, the ADEA allows that protected employees may waive their rights under some circumstances. For the waiver to be valid, the protected employee must be allowed how long to review and consider the agreement? - CORRECT ANSWER C. 45 days Which of the following is not required by IRCA? - CORRECT ANSWER D. That copies of documents presented for employment eligibility be maintained In a self-audit of your employee's I-9 forms, several errors were found. These errors included incomplete sections, questionable documents accepted for verification, and over-documentation. Of the following corrective and prevention strategies, which should you recommend to your employer? - CORRECT ANSWER C. Enrollment in E-verify Electronic storage of records must include specific controls to ensure which of the following? - CORRECT ANSWER B. No unauthorized access Strategic recruitment activities include all of the following except which one? - CORRECT ANSWER C. Employee referral programs Which of the following is a requirement of the Uniform Guidelines on employee selection procedures? - CORRECT ANSWER B. All selection tools must be job related and valid predictors of future success Which of the following acts requires federal contractors or subcontractors with contracts of $25,000 or more to list all nonsenior management job openings with state employment agencies? - CORRECT ANSWER D. The Vietnam Era Veterans' Readjustment Assistance Act of 1974 Within the first 90 days of his employment, a security guard physically assaulted an alleged shoplifter. Upon investigation, it was found that he has been previously convicted of a violent crime, but the employer failed to conduct a background check. This is an example of which of the following? - CORRECT ANSWER B. Negligent hiring Which of the following is the correct definition of "a major life activity" under the Americans with Disabilities Act? - CORRECT ANSWER C. General activities and major bodily functions Professionals, craft workers, and laborers/helpers have what in common? - CORRECT ANSWER A. They are all job categories on the EEO-1 report Which of the following definitions s correct for the term job bidding? - CORRECT ANSWER C. The means by which internal employees can express interest in a job prior to it becoming available Which of the following interview questions is unlawful? - CORRECT ANSWER B. Are you a U.S. citizen? Is one of several learning organization characteristics - CORRECT ANSWER C. Systems thinking Which of the following should be included in a supervisory training program? - CORRECT ANSWER A. Conflict-resolution skills In the evaluation phase, the ____________________________ evaluation method focuses on how well the training resulted in learning new skills an competencies - CORRECT ANSWER B. Learning Which of the following factors can adversely affect transfer of training? - CORRECT ANSWER B. A lack of job reinforcement A ___________________________________ learning curve begins slowly, with smaller learning increments, but increases in pace and with large increments as learning continues - CORRECT ANSWER A. Positively accelerating The most common reason for the failure of organizational-change initiatives is which of the following? - CORRECT ANSWER D. Employees were not prepared for the change The best quality tool to use for gathering information about a specific problem is which of the following? - CORRECT ANSWER B. An Ishikawa diagram Which employee growth and assessment program is characterized by performance objectives? - CORRECT ANSWER C. Management by objectives (MBO) Which performance appraisal method would be used most effectively in a large, geographically dispersed organization with many similar jobs? - CORRECT ANSWER C. Behaviorally anchored rating system Mentoring involves which of the following? - CORRECT ANSWER C. Someone who takes a personal interest in an individual's career and who guides and sponsors the individual Melissa recently facilitated company-wide diversity training through a series of webinars. Prior to designing the training, she surveyed a sampling of employees to identify their experiences in the organization related to harassment, promotion opportunities, and equitable treatment. This is an example of which of the following? - CORRECT ANSWER D. Formative evaluation Wine Cellar Barrels recently became aware of several negative reviews online related to the company's customer service. Management has tasked HR with designing a strategic training initiative to address the interpersonal skills of the call center staff. HR's first step should be which of the following? - CORRECT ANSWER B. Conduct a needs assessment Task identity, task significance, and feedback are all examples of what? - CORRECT ANSWER A. Job enrichment Which of the following statements is most true about rater bias? - CORRECT ANSWER B. Performance feedback bias is similar to interview bias Participants in a training program are asked to log in to a website at their convenience, watch video lecture, and take a quiz. This is an example of which of the following types of training? - CORRECT ANSWER C. Asynchronous Which of the following types of evaluations are designed to identify what the participants want, know, and need? - CORRECT ANSWER B. Formative evaluations People Logistics recently began scheduling offsite meetings for its management team to review the operational realities of implementing elements of the strategic plan. This is an example of which of the following development activities? - CORRECT ANSWER A. Peer-to-peer coaching Calculate the training cost per employee using the following data: $2,000 for the training design and facilitator; $2,500 for the facility; 20 full-time employees (40 hours per week) and 10 part-time employees (20 hours per week) - CORRECT ANSWER B. $180 A training session involved asking group of participants to answer questions related to how Aflac Insurance used a duck to successfully launch its brand. This was an example of which of the following types of training? - CORRECT ANSWER B. Case study Which of the following is not an example of the comparative style of performance review? - CORRECT ANSWER D. Narrative The Federal Insurance Contributions Act requires employers to do which of the following? - CORRECT ANSWER C. Withhold Social Security tax from pay Employers are require to provide a portable retirement plan to employees based on which of the following? - CORRECT ANSWER D. Retirement benefits are not required by federal law Which of the following is an example of an intrinsic reward? - CORRECT ANSWER B. The satisfaction of a job well done A Total Rewards philosophy can help an organization's strategic goals by doing which of the following? - CORRECT ANSWER A. Attracting and retaining employees with the necessary KSAs An entitlement culture is appropriate for a business that needs what type of workforce? - CORRECT ANSWER A. One that continues to show productivity increases over time A company that wants to reduce the cost of its unemployment insurance should do which of the following? - CORRECT ANSWER D. All of the above A reduced FMLA leave schedule means which of the following? - CORRECT ANSWER B. The employee works fewer hours each day or week The Older Worker Benefit Protection Act requires that an employee age 4 or older who is asked to waive their rights under the act must be given what? - CORRECT ANSWER B. 21 days to consider the agreement before signing it The Omnibus Budget Reconciliation Act of 1993 does not require which of the following? - CORRECT ANSWER D. Income tax be withheld from some distributions to rollover accounts A summary plan description is not required for which of the following? - CORRECT ANSWER D. AD&D insurance Molly is the Director of HR at a large multinational corporation. She extended the open enrollment period for benefits in order to accommodate her spouse, who needed a different plan. This is an example of what? - CORRECT ANSWER A. Breach of fiduciary responsibility ESOPs, ESPPs, and profit-sharing are all examples of which of the following? - CORRECT ANSWER C. Group incentives James is a highly productive salesperson who is required to share a team bonus with his coworkers if certain sales goals are met each month. He is frustrated with this compensation structure, because he believes his teammates do not contribute as much as he does to the final numbers. This is an example of what? - CORRECT ANSWER D. Distributive justice Tax withholding is to the ___________ stage of the employment life cycles as COBRA benefits are to the _________ stage of the employment life cycle - CORRECT ANSWER D. Beginning, ending In which of the following situations was the HR manager incorrect in their handling of FMLA medical certification? - CORRECT ANSWER B. The employee was given 5 calendar days to provide medical certification The Economic Growth and Tax Relief Reconciliation Act of 2001 allows for catch-up contributions for employers age _______ and older - CORRECT ANSWER B. 50 Which of the following is not an example of a voluntary benefit? - CORRECT ANSWER A. Medicare Which of the following would be the best choice of a profit- sharing plan if the employer wishes to improve organizational productivity through shared management and employee efforts? - CORRECT ANSWER C. Gainsharing Job fulfillment from working with a talented peer group is an example of which of the following types of compensation? - CORRECT ANSWER C. Extrinsic For which of the following is "the highest standards of care and professionals in a legal context" a key component? - CORRECT ANSWER D. Fiduciary responsibility A supervisor has called an employee in for an interview about an inventory shortage. When the supervisor begins asking questions, the employee invokes his Weingarten rights. The supervisor has the option to do which of the following? - CORRECT ANSWER C. Discontinue the interview, and make the determination based on other evidence and documentation An employee has resigned. During the exit interview, the employee tells HR that the reason for the resignation is that for the last 3 months the supervisor has been hostile, refused to provide instructions on working assignments, given the employee all the most unpleasant tasks in the department, and verbally reprimanded the employee in front of co-workers and customers. The employee may have a cause of legal action based on which of the following? - CORRECT ANSWER B. Constructive discharge All of the following statements about employment at-will are true except which one? - CORRECT ANSWER C. The employer may terminate the employee for cooperating with an SEC investigation During a unionizing campaign, management may do which of the following in response to union allegations? - CORRECT ANSWER A. Point out the consequences of unionization based on past facts As a result of the Sturgis case, which of the following is true? - CORRECT ANSWER C. Temporary employees who work side by side with regular employees may be part of the bargaining unit If employees no longer want the union to represent them, they may petition the NLRB for which of the following? - CORRECT ANSWER A. Decertification A union security clause that requires all employees to join the union after they are hired is called what? - CORRECT ANSWER B. A union shop clause When does double breasting occur? - CORRECT ANSWER C. An employer has two businesses, one union and one nonunion, that do substantially the same work but have different management, equipment, and customers During a representation election, votes can be challenged by whom? - CORRECT ANSWER B. By management or the union before the votes are cast Which of the following describes salting? - CORRECT ANSWER D. The union hires an individual to apply for a job with an employer and begin to organize the company Which of the following communication strategies would be best used to measure employee job satisfaction? - CORRECT ANSWER A. Exit interviews An employee with a bachelor's degree, an employee who speaks English as a second language, and an individual over the age of 40 are all examples of what? - CORRECT ANSWER A. A diverse work group Which of the following is an example of a reference guide? - CORRECT ANSWER C. A troubleshooting manual Which of the following is not a sign of union organizing activity by employees? - CORRECT ANSWER A. An employee complaining of harassment by a co-worker A union philosophy statement may have all of the following except which? - CORRECT ANSWER D. A promise of extended benefits if the company remains union free The Occupational Safety and Health Administration is to the Occupational Safety and Health Act as the National Labor Relations Board is to which of the following? - CORRECT ANSWER C. The National Labor Relations Act "When the workplace is permeated with discriminatory intimidation, ridicule and insult that is sufficiently severe or pervasive to alter the conditions of the victim's employment and create an abusive working environment, Title VII is violated." This is a statement made with regard to which of the following sexual-harassment court cases? - CORRECT ANSWER B. Harris v. Forklift Systems, Inc. Employee pension rights are protected by which of the following acts or regulations? - CORRECT ANSWER C. Uniformed Services Employment and Reemployment Rights Act Employee Weingarten rights established which of the following? - CORRECT ANSWER C. Union employees have the right to have a union representative present at an investigatory interview Which of the following is not a form of alternative dispute resolution? - CORRECT ANSWER B. Discipline An OSHA violation with substantial probability of death or serious physical harm as the result of a workplace hazard is which of the following? - CORRECT ANSWER B. Serious Under OSHA regulations, employers do not have the right to do which of the following? - CORRECT ANSWER D. File a Notice of Contest within 30 days of the citation What is the best way to ensure that employees comply with the Drug-Free Workplace Act? - CORRECT ANSWER A. Develop and publish a written policy The 16-year-old son of one of your friends is looking for a summer job and has been offered a job at a coal mine. Which of the following makes in illegal? - CORRECT ANSWER C. Fair Labor Standards Acts The company receptionist has always been cheerful and warm when greeting customers and has taken the initiative to do what needed to be done without waiting to be told. She has always kept the front desk tidy and presentable for visitors. Over the last few weeks, the receptionist has become moody and called in sick several times complaining of headaches, and the reception area looks disorganized all the time. This receptionist is showing classic signs of which of the following? - CORRECT ANSWER A. Stress The union rep has requested copies of all the incident reports filed during the last year. You are required to do what? - CORRECT ANSWER D. Furnish copies of the "Tell Us About the Case" section within 7 calendar days An employee-assistance plan will not assist employees with what? - CORRECT ANSWER C. Gambling problems Which of the following injuries or illnesses is considered work related? - CORRECT ANSWER D. An employee disregards the safety procedures and is cut by a table saw An effective safety and health-management plan does not include which of the following? - CORRECT ANSWER C. Regular OSHA inspections How can an employer determine whether a job creates an ergonomic hazard for an employee? - CORRECT ANSWER D. Observe the incumbent performing the job duties An emphasis on bilingual safety communication represents which of the following OSH objectives? - CORRECT ANSWER A. An outreach objective of OSHA's Diverse Workforce strategy Which of the following groups have not been identified for protection under the Americans with Disabilities Act as it relates to substance abuse? - CORRECT ANSWER C. Current users of illegal drugs Millie is an injured worker who has been back to work on modified duty for approximately 13 months. Which of the following return-to-work strategies would best help Millie get back to full duty? - CORRECT ANSWER B. Paying to have her evaluated by an independent medical examiner Which of the following standards is most frequently cited type of OSHA violation? - CORRECT ANSWER A. Construction Which of the following standards requires employers to provide employees with information about physical and health hazards related to chemical use in the workplace? - CORRECT ANSWER C. Hazard communication Which of the following injuries would be considered work-related for purposes of reporting? - CORRECT ANSWER B. An employee sprained his ankle while loading a truck on the dock A key consideration for courts in cases involving workplace searches is which of the following? - CORRECT ANSWER D. Whether the employee has a reasonable expectation of privacy Which of the following is not an example of an environmental health hazard? - CORRECT ANSWER B. Workplace violence Poor ergonomic design would result in which of the following types of injury? - CORRECT ANSWER B. Musculoskeletal disorder (MSD) If an employee files a complaint with OSHA, under which of the following would they be protected? - CORRECT ANSWER D. Whistle-blower protection