CIS Service Mapping Questions and Answers Already Passed

CIS Service Mapping Questions and Answers Already Passed What does ITOM Standard include? Discovery & Service Mapping What does ITOM Professional include? ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? Service Mapping transforms the CMDB from an inventory to a service aware dependency map What business cases is Service Mapping trying to solve? Reduce mapping efforts Reduce mapping maintenance efforts Reduce risk of change Reduce MTTR What benefit does implementing Event Management have along with Service Mapping? Service mapping provides a service aware CMDB and Event Management provides visibility into real time alerts for services What is the difference between mapping services vs mapping dependencies? Dependency maps - robust data on all relationships that might be related to a CI Service maps - robust data on relationships that are critical to supporting that service What outbound port needs to be opened for the MID Server to communicate with the ServiceNow instance? 443 MID Server should run as what type of admin typically? Local In Service Mapping, what will cause an application to be identified as a Generic application? No Pattern Identification Section matches After executing Service Mapping discovery, you find that there is a credential error. What icon displays on the service map that represents the credential error? Yellow triangle Which Discovery phase do authentication errors occur on? Classification In Event Management, what does an Event Rule create? Alert When a Server is reclassified from Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server], what describes the process that occurred? Class Upgrade What ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping? Incident Management: Mean Time to Resolve What are the Phases of Discovery? (PCIE) Port Scan Classification Identification Exploration Is Service Mapping agentless? Yes Configuration based Service Mapping means what? Files are read to determine outbound connections Service Maps map what as opposed to relationships [cmdb_rel_ci]? Endpoints [cmdb_ci_endpoint] What is the difference between a relationship and an endpoint? Relationship - More general, broad in the type of description e.g. runs on, depends on, etc. i.e. "the what" Endpoint - Specific port and protocol i.e. "the how" What is an Entry Point Type? Type of communication taking place between applications e.g. HTTP, LDAP, JMS, TCP What is an Entry Point? Method by which a user interacts with a service e.g. URLs, TCP ports, etc. What are the sections of a Pattern? Identification Section Extension Section Connection Section