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MNO SEMSTER 1 PORTIFOLIO ASSESSMENT 1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and improve the quality of the company’s products. Propose a design process you would implement to improve Sizwe Alumin€4,34
MNO SEMSTER 1 PORTIFOLIO ASSESSMENT 1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and improve the quality of the company’s products. Propose a design process you would implement to improve Sizwe Alumin
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Vak
MNO3703 (MNO3703)
Instelling
University Of South Africa (Unisa)
Boek
Total Quality Management
MNO SEMSTER 1 PORTIFOLIO ASSESSMENT
1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and improve the quality of the company’s products. Propose a design process you would implement to improve Sizwe Aluminium Windows’ product quality, as a means of ret...
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Table of Contents
SECTION A ............................................................................................................................... 3
QUESTION 1 ............................................................................................................................. 3
SECTION B ............................................................................................................................... 4
2.1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and
improve the quality of the company’s products. Propose a design process you would implement to
improve Sizwe Aluminium Windows’ product quality, as a means of retaining customers. ...................... 4
2.2Benchmarking consists of five (5) main stages that focus on making comparisons and identifying areas
of action. With reference to the case scenario, identify and discuss the five stages of benchmarking that
Sizwe Aluminium Windows could implement, to pull the organisation out of trouble and regain a
competitive advantage. (5 .............................................................................................................. 7
2.3 Employ a suitable framework for organisational change management for implementation at Sizwe
Aluminium Windows. (6) ..............................................................................................................11
2.4 Select any five (5) of the eight stages of continuous improvement and demonstrate how they may be
applied to Sizwe Aluminium Windows. (6).......................................................................................14
2.5 Many organisations use lean philosophy as an improvement approach. Identify and explain five (5) key
components of an implementation plan that will be suitable for Sizwe Aluminium Windows. (5) ............17
2.6 Explain the key steps of communicating a quality strategy throughout Sizwe Aluminium Windows. (2)
.................................................................................................................................................20
Question 3 ..................................................................................................................................22
3.1 The area manager in Gauteng has asked you to draw up a plan to deal with such a situation, should it
arise again. As part of the plan, you need to justify what actions you would take to deal with the work, and
what needs to be done to enable you to take more decisive action, should the need arise. Justify the
quality in all the functions that need to be implemented in this situation and explain why they need to be
implemented. (6) .........................................................................................................................22
3.2 Apply the elements of failure mode, effect, and criticality analysis (FMECA) to Kumalo Insurance
Brokers. Explain how this process could improve the performance of the organisation, should an abnormal
claim crisis arise again. (3 .............................................................................................................26
3.3 In the case of Kumalo Insurance Brokers, there seems to have been a lack of process control in the
organisation when confusion arose, and claims were not being processed. You are tasked with
implementing an effective process management system for the company, involving leadership, people,
and implementation of process management. Describe the system you would implement and how you
would implement it. (6).................................................................................................................29
3.4 What interventions would you introduce to create a process management and improvement team for
Kumalo Insurance Brokers? (6) ......................................................................................................32
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3.5 Kumalo Insurance Brokers decided to redesign the business processes. By using the seven phases of
business process reengineering you must redesign the business processes to ensure that the business
operational processes are not compromised. ..................................................................................35
3.6 What do the acronyms DMAIC and PDCA mean? (2) ...................................................................37
QUESTION 4 ............................................................................................................................39
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SECTION A
QUESTION 1
1.1) 2
1.2) 5
1.3) 3
1.4) 5
1.5) 4
1.6) 2
1.7) 1
1.8) 3
1.9)
1.10) 1
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