SSC101 ACTUAL Exam Questions and
CORRECT Answers
3. Which of the following most correctly describes the order of the communication process?
a. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message.
b. The sender transmits the message, the sender receives feedback, the receiver decodes the
message.
c. The sender has an idea, the receiver decodes the message, the receiver gets the message.
d. The sender transmits the message, the sender encodes the message, the receiver sends
feedback. - CORRECT ANSWER - The sender has an idea, the sender encodes a message, the
sender transmits the message, the receiver gets the message.
4. Which of the following questions is NOT a question that can help you make an ethical
communication decision?
a. Is this message legal?
b. Is this message feasible?
c. Is this a message you can live with?
d. All are questions that can help you make an ethical decision. - CORRECT ANSWER - All
are questions that can help you make an ethical decision.
5. Which of the following is an incorrect example of how cultural context affects business
communication?
a. Executive offices are shared and open to all in high-context companies.
b. Objective data are valued over subjective relationships in a high-context company.
c. Meetings have fixed agendas and plenty of advanced notice in low-context companies.
d. Workers rely on detailed background information in low-context companies. - CORRECT
ANSWER - Objective data are valued over subjective relationships in a high-context
company.
6. Informal social rules are:
, a. Specifically taught "rights" and "wrongs" of how to behave.
b. Usually learned by watching how people behave and then imitating that behavior.
c. Another way to describe dining manners.
d. Avoided by cultures that condemn materialism. - CORRECT ANSWER - Usually learned
by watching how people behave and then imitating that behavior.
7. When communicators assume that their own cultural background is superior to all others, they
are using which of the following concepts?
a. Stereotyping
b. Ethnocentrism
c. Accurate assumptions
d. Social status - CORRECT ANSWER - Ethnocentrism
8. When speaking to someone whose first language is different from yours, you should:
a. Use objective, accurate language.
b. Use slang and clichés.
c. Ask the listener, "Is this too difficult for you?"
d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language. -
CORRECT ANSWER - Use objective, accurate language.
9. When writing to someone whose first language is different from yours, you should:
a. Include lengthy sentences, using many compound and complex sentences.
b. Use figures instead of writing numbers out in words.
c. Include slang, idioms, and jargon.
d. Do none of the above, since these are things to avoid in intercultural written communication. -
CORRECT ANSWER - Use figures instead of writing numbers out in words.
- CORRECT ANSWER - 10. Cultural diversity includes all of the following except:
a. Age differences
CORRECT Answers
3. Which of the following most correctly describes the order of the communication process?
a. The sender has an idea, the sender encodes a message, the sender transmits the message, the
receiver gets the message.
b. The sender transmits the message, the sender receives feedback, the receiver decodes the
message.
c. The sender has an idea, the receiver decodes the message, the receiver gets the message.
d. The sender transmits the message, the sender encodes the message, the receiver sends
feedback. - CORRECT ANSWER - The sender has an idea, the sender encodes a message, the
sender transmits the message, the receiver gets the message.
4. Which of the following questions is NOT a question that can help you make an ethical
communication decision?
a. Is this message legal?
b. Is this message feasible?
c. Is this a message you can live with?
d. All are questions that can help you make an ethical decision. - CORRECT ANSWER - All
are questions that can help you make an ethical decision.
5. Which of the following is an incorrect example of how cultural context affects business
communication?
a. Executive offices are shared and open to all in high-context companies.
b. Objective data are valued over subjective relationships in a high-context company.
c. Meetings have fixed agendas and plenty of advanced notice in low-context companies.
d. Workers rely on detailed background information in low-context companies. - CORRECT
ANSWER - Objective data are valued over subjective relationships in a high-context
company.
6. Informal social rules are:
, a. Specifically taught "rights" and "wrongs" of how to behave.
b. Usually learned by watching how people behave and then imitating that behavior.
c. Another way to describe dining manners.
d. Avoided by cultures that condemn materialism. - CORRECT ANSWER - Usually learned
by watching how people behave and then imitating that behavior.
7. When communicators assume that their own cultural background is superior to all others, they
are using which of the following concepts?
a. Stereotyping
b. Ethnocentrism
c. Accurate assumptions
d. Social status - CORRECT ANSWER - Ethnocentrism
8. When speaking to someone whose first language is different from yours, you should:
a. Use objective, accurate language.
b. Use slang and clichés.
c. Ask the listener, "Is this too difficult for you?"
d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language. -
CORRECT ANSWER - Use objective, accurate language.
9. When writing to someone whose first language is different from yours, you should:
a. Include lengthy sentences, using many compound and complex sentences.
b. Use figures instead of writing numbers out in words.
c. Include slang, idioms, and jargon.
d. Do none of the above, since these are things to avoid in intercultural written communication. -
CORRECT ANSWER - Use figures instead of writing numbers out in words.
- CORRECT ANSWER - 10. Cultural diversity includes all of the following except:
a. Age differences
