Engels
Inhoud
1. Commercial Correspondence.............................................................................................................3
1.1 Business letters and email............................................................................................................3
1.1.1 Layout........................................................................................................................................3
1.1.2 Content and structure...............................................................................................................7
1.1.2.1 Select relevant information....................................................................................................7
1.1.2.2 Plan with purpose...................................................................................................................8
1.1.2.3 Vary in length and structure...................................................................................................9
1.1.2.4 One paragraph = one idea....................................................................................................10
1.1.2.5 Linking words........................................................................................................................11
1.1.3 Style.........................................................................................................................................14
1.1.4 Summary..................................................................................................................................17
1.2 Making enquiries (aanvraag)......................................................................................................19
1.2.1 Opening...................................................................................................................................20
1.2.1.1 Present your company..........................................................................................................20
1.2.1.2 How did you hear about the company?................................................................................20
1.2.2 Body.........................................................................................................................................21
1.2.2.1 Enquire about products, prices, price-lists, catalogues, prospectuses..................................21
1.2.2.2 Negotiate terms, methods of payment and discounts..........................................................21
1.2.2.3 Ask for a quote, an estimate or a tender..............................................................................22
1.2.3 Closing.....................................................................................................................................23
1.2.4 Summary..................................................................................................................................24
1.3 Writing replies............................................................................................................................27
1.3.1 Opening...................................................................................................................................29
1.3.1.1 Mention your prospective customer’s name in the salutation.............................................29
1.3.1.2 Mention the date of the letter and quote any other references..........................................29
1.3.2 Body.........................................................................................................................................30
1.3.2.1 Confirm that you can help as soon as possible.....................................................................30
1.3.2.2 Selling the product................................................................................................................31
1.3.2.3 Catalogues, price lists, prospectuses, samples.....................................................................31
1.3.3 Closing.....................................................................................................................................32
1.3.4 Summary..................................................................................................................................33
1.4 Writing quotes............................................................................................................................34
Engels 2e jaar 1
, 1.4.1 Prices.......................................................................................................................................35
1.4.2 Transport and insurance costs.................................................................................................36
1.4.3 Discounts.................................................................................................................................37
1.4.4 Methods of payment...............................................................................................................37
1.4.5 Quoting delivery dates.............................................................................................................39
1.4.6 Fixed and negotiable terms.....................................................................................................39
1.4.6 Summary..................................................................................................................................39
1.5 Acknowledging a quotation........................................................................................................43
2. Risk...................................................................................................................................................46
2.1 Describing risks...........................................................................................................................46
2.2 How do you deal with risks?.......................................................................................................47
2.3 Insuring trade risks.....................................................................................................................49
2.4 Summary.....................................................................................................................................50
Engels 2e jaar 2
,1. Commercial Correspondence
1.1 Business letters and email
1.1.1 Layout
1.
2.
3.
4.
5.
6.
7.
7.
7.
8.
9.
10.
1. Letterhead
2. References
3. Date
4. Inside address
5. Salutation
6. Subject line
7. Body of the letter
8. Complimentary close
9. Signature
10. Enclosure
Engels 2e jaar 3
, In Melbourne, when you want a simple, quality baked good with a great coffee, you often need
to visit two separate venues.
“All are welcome” brings something new to the table: the approach to pastry is to highlight
lesser-known viennoiserie and expose people to new flavours and ingredients, while the bread
offering is simple with an emphasis on consistency over quantity.
All in all, All Are Welcome has got that no-nonsense approach to tasty coffee, but this time the
cafe has added in some next-level pastry—just enough to make you wish you lived just around
the corner so this could be part of your daily routine.
Venues = where people meet (shops, festivals…)
Pastry = gebak
An emphasis = een nadruk
On consistency = op samenhang
To make an order. (WRONG) → To place an order.
Engels 2e jaar 4
Inhoud
1. Commercial Correspondence.............................................................................................................3
1.1 Business letters and email............................................................................................................3
1.1.1 Layout........................................................................................................................................3
1.1.2 Content and structure...............................................................................................................7
1.1.2.1 Select relevant information....................................................................................................7
1.1.2.2 Plan with purpose...................................................................................................................8
1.1.2.3 Vary in length and structure...................................................................................................9
1.1.2.4 One paragraph = one idea....................................................................................................10
1.1.2.5 Linking words........................................................................................................................11
1.1.3 Style.........................................................................................................................................14
1.1.4 Summary..................................................................................................................................17
1.2 Making enquiries (aanvraag)......................................................................................................19
1.2.1 Opening...................................................................................................................................20
1.2.1.1 Present your company..........................................................................................................20
1.2.1.2 How did you hear about the company?................................................................................20
1.2.2 Body.........................................................................................................................................21
1.2.2.1 Enquire about products, prices, price-lists, catalogues, prospectuses..................................21
1.2.2.2 Negotiate terms, methods of payment and discounts..........................................................21
1.2.2.3 Ask for a quote, an estimate or a tender..............................................................................22
1.2.3 Closing.....................................................................................................................................23
1.2.4 Summary..................................................................................................................................24
1.3 Writing replies............................................................................................................................27
1.3.1 Opening...................................................................................................................................29
1.3.1.1 Mention your prospective customer’s name in the salutation.............................................29
1.3.1.2 Mention the date of the letter and quote any other references..........................................29
1.3.2 Body.........................................................................................................................................30
1.3.2.1 Confirm that you can help as soon as possible.....................................................................30
1.3.2.2 Selling the product................................................................................................................31
1.3.2.3 Catalogues, price lists, prospectuses, samples.....................................................................31
1.3.3 Closing.....................................................................................................................................32
1.3.4 Summary..................................................................................................................................33
1.4 Writing quotes............................................................................................................................34
Engels 2e jaar 1
, 1.4.1 Prices.......................................................................................................................................35
1.4.2 Transport and insurance costs.................................................................................................36
1.4.3 Discounts.................................................................................................................................37
1.4.4 Methods of payment...............................................................................................................37
1.4.5 Quoting delivery dates.............................................................................................................39
1.4.6 Fixed and negotiable terms.....................................................................................................39
1.4.6 Summary..................................................................................................................................39
1.5 Acknowledging a quotation........................................................................................................43
2. Risk...................................................................................................................................................46
2.1 Describing risks...........................................................................................................................46
2.2 How do you deal with risks?.......................................................................................................47
2.3 Insuring trade risks.....................................................................................................................49
2.4 Summary.....................................................................................................................................50
Engels 2e jaar 2
,1. Commercial Correspondence
1.1 Business letters and email
1.1.1 Layout
1.
2.
3.
4.
5.
6.
7.
7.
7.
8.
9.
10.
1. Letterhead
2. References
3. Date
4. Inside address
5. Salutation
6. Subject line
7. Body of the letter
8. Complimentary close
9. Signature
10. Enclosure
Engels 2e jaar 3
, In Melbourne, when you want a simple, quality baked good with a great coffee, you often need
to visit two separate venues.
“All are welcome” brings something new to the table: the approach to pastry is to highlight
lesser-known viennoiserie and expose people to new flavours and ingredients, while the bread
offering is simple with an emphasis on consistency over quantity.
All in all, All Are Welcome has got that no-nonsense approach to tasty coffee, but this time the
cafe has added in some next-level pastry—just enough to make you wish you lived just around
the corner so this could be part of your daily routine.
Venues = where people meet (shops, festivals…)
Pastry = gebak
An emphasis = een nadruk
On consistency = op samenhang
To make an order. (WRONG) → To place an order.
Engels 2e jaar 4
