Samenvatting Information Management (X_401085)

Information and
strategic planning

Information and Information systems •
structured decisions are



those
governed by
clear rules


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executive Information Systems EIS .
The use of rules of

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term time horizon thumb '
experience
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Management Information Systems MIS IS characteristic of
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decision support systems
unstructured decisions
medium term
between and in between
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structured


Five to
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approaches
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day-to-day operations words the development

of a corporate MI5 :




instructions
a computer program some to perform I.
by
•
runs -

product

executed computer I. hull
a specific task when
by a



•
an information system is used
by people to
perform It .
Key variable

certain processes by using computer programs to create ,
IV. total study

and distribute information I. critical success
organize ,
use



An IS :
a of that interact factor CF5
group components

to produce information .
providing businesses

•
components of an Information system are hardware , with the information


software data and and
, , processes , people processes

necessary to under -




Strategic Planning and IS stand and track

•

every organization has an overall direction ,
there is a customer 's behaviour
for
☐ need continuous strategic planning and day to has been termed
-
-




day activities a re performed to achieve the main customer relationship
of
purpose the organization management
•
Two models of
industry competitive business information
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" •'

MY T.BE
structure strategy processes systems Internal
stages
of
growth
the organization does business I. The Nolan model
strategic system alters
-
a
way an




most be effective competitor I The Earl model
systems enable to
•
an
a
company ,
.




however ,
it is difficult to maintain a competitive advantage

, The Five Forces Model

barriers to entry


I threats of new

entrants




Firm


internal -


I bargaining bargaining 11
power
rivalry power customers
suppliers

electronic switching
data inter -
costs

change EDI

I

Competitors

IV


prevent by threats of substitute
:




switching costs or
products or services
better products




Information
quality Information systems
.
and the use of is very important in current


business settings
Information
systems may create competitive advantage
-




Information Systems and the Internet



Introduction to e- Business and e- Commerce



technology business processes ,
'
web can be used to improve enhance communication , and



perform business transactions security
'
potential areas in the business a re production processes , customer -

focused processes ,




and internal
processes
management
"
'
E Information business transaction that
commerce is
any exchange of or is
-




information
"
facilitated by the use of and communication technologies
B2B B2C B2G
types activities C2C
'
of e-commerce :
, , , and


E
systems
' -

commerce :




-

E- shops are virtual storefronts that sell products and services online

E- malls provide of
-




a common interface to the participants
range
E- procurement whole of services supplies
-




is the process obtaining ,
and


fulfilment
equipment from Identifying a business need
through the Of contract