Cigna Interview question with complete solution(graded A+)2023

Cigna Interview question with complete solution(graded A+)2023Tell me about a time when you gave great customer service. How did you know it was great? - correct answer no . Tell me about a time when you received positive feedback. - correct answer no Tell me about a time when you had to explain a difficult concept to a coworker or customer. How did you make that person understand? - correct answer no Name a time youve motivated your peers or coworkers - correct answer no Tell me about a time when a coworker asked you to do something against policy? Did you do it? How did you let your coworker know that it was against policy? - correct answer no What do you think you bring to this company? - correct answer no Tell me about a time when you had to diffuse a situation with an upset customer. - correct answer no Tell me about a time when you had to deliver a difficult message to a customer. What made this situation so difficult? How did you deliver the message? - correct answer no Tell me about a time when you had to be extremely sensitive and empathetic toward someone's needs. - correct answer no Tell me about a time when you handled a customer's request from beginning to end. What steps did you take when responding? How did you know the situation was resolved? - correct answer no