Nur 513 Tomey ch 6 quiz 1 Exam Questions And Answers

Nur 513 Tomey ch 6 quiz 1 Exam Questions And Answers What is conflict? - ANSWER- A struggle between opposing forces. Clash, Fight, battle, struggle What is role ambiguity? - ANSWER- uncertainty about what is expected when assuming a role What is role overload? - ANSWER- Person is unable to accomplish what is expected within the a lot of time frame. What is role negotiation? - ANSWER- Process of preventing role conflicts,role ambiguities,, and role overload. What is nominal group technique? - ANSWER- Group participation method for making decisions What is negotiation? - ANSWER- Conferring, discussing, or bargaining to reach an agreement What is sexual harassment? - ANSWER- Making unwanted and offensive sexual advances, remarks, or acts. What is a Hostage Situation? - ANSWER- Situation of holding a person or persons in a restricted state against their will What is conflict theory? - ANSWER- Closely related to power and political issues are, can be constructive or destructive, off the level of conflict anxiety is necessary for affective functioning,. It is a warning to management that something is amiss, and they should stimulate a search for new solutions to problem-solving, clarification of a practice, establish with norms, And determination of group boundaries Sources of Conflict - ANSWER- incompatible goals, differentiation, interdependence, scarce resources, ambiguous rules, poor communication BOX 6-1 Model for Managing Conflict - ANSWER- Determine the basis of the conflict: Intrapersonal Interpersonal Group Intergroup Organizational Analyze the sources of the conflict: Cultural differences Different facts Separate pieces of information Different perceptions of the event Defining the problem differently Divergent views of power and authority Role conflicts Number of organizational levels Degree of association Parties dependent on others Competition for scarce resources Ambiguous jurisdictions Need for consensus Communication barriers Separation in time and space Accumulation of unresolved conflict Consider alternative approaches to conflict management: Avoiding Accommodating Compromising Competing Choose the last appropriate approach. Implement comfort management strategy. Evaluate the results.