CCEP Certification Chapter 4 Question and answers 2024 verified to pass

CCEP Certification Chapter 4 Question and answers 2024 verified to passThe three C's of communication - correct answer Clear, concise and creative What is the most important communication device? - correct answer Open-door policy What are the three items that should be reviewed annually? - correct answer Compliance plan, polices and procedures What are the three measures of effectiveness? - correct answer 1. Structure 2. Process 3. Outcome Structure (as a measure of effectiveness) - correct answer Capacity of an organization to provide services, including staffing levels, policies and procedures Process (as a measure of effectiveness) - correct answer Performance measures or the manner in which business is conducted Outcome (as a measure of effectiveness) - correct answer Observable, measurable results