Business Studies Grade 11 Notes - Taken from the NSC Business Studies Textbook for Grade 11.
These notes do not include everything in the following chapters:
Chapter 2 - does NOT include PROFESSIONALISM
Chapter 3 - does NOT include CORPORATE CITIZENSHIP and CITIZEN ROLES
Chapter 8 - does NOT incl...
The notes are very helpful and easy to approach the the subject natter
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Business Notes Grade 11
Business Notes - Grade 11
, JFIN 2018
Chapter 1 – Teamwork & Confiit Management
Problems in Teamwork:
It’s important to set aside personal issues, compromise and learn how to work
together.
Various factors cause problems:
Lack of common aim = lack of focus in the group.
People have diferent ideas.
Conflict between members.
Establishing efeicte teams:
Potential team members are trained to work together efectively due to:
o Understanding team dynamics.
o Managing conflict.
o Understanding team processes.
Types of teams:
Informal teams:
Groups of people who come together due to common interests or shared
goals (friends).
Advantages of belonging to an informal team:
o Friendship and support.
o Sense of identity.
Formal teams:
Normally created by management to work towards achieving the goals of the
organization.
A democratic management – members have the choice of which team they
belong to.
Formal teams in a business can be created to achieve:
o Developing new ideas.
o Managing a process.
o Resolving conflict or problem solving.
Benefts of these goals include:
o Increased motivation.
o Decreased costs.
o Productivity.
Team Roles:
LTCD method = leader, thinker, carer and doer.
Aspects to consider when allocation team roles:
The aim of the team:
o What the team intends on achieving – complex goals must be broken
down into sub-goals.
Size of the team:
o Smaller teams – double up on roles.
o Large teams – several members playing similar roles.
Business Notes - Grade 11
, JFIN 2018
Expeited life span of the team:
o Some teams only last for a period of time (sports teams).
o Long term teams – workers in factories.
Strengths and weaknesses of eaih team member:
o Too many similar strengths – leads to conflict and weaknesses.
o Too many weaknesses – leads to a serious problem.
o Availability of a leader – no leader results in a serious problems.
The atailable resouries:
o Resources such as fnancing and equipment can sometimes
compensate for some problems – if sufcient funds are available the
someone can be hired to do a task that members of a business
cannot.
Aiiountability:
o One person must take responsibility to co-ordinate the problem or
situation.
Diferent team roles:
1. Initiator
2. Ivestigator
3. Administrator
4. Motivator
5. Coordinator
6. Activator
7. Leader
Team proiesses:
Diferent steps teams go through from start to fnish.
Stages in team processes:
Forming:
o Members are either allocated or randomly come together to start a
team.
Storming:
o Team members are fnding their roles as well as testing those of
fellow members.
o Ideas, discussions and disagreements are part of the process.
Norming:
o When the team begins to gel and work towards a common goal.
o Team roles are assigned either by a leader or assumed.
o Team briefng will occur where delegation specifes aims and working
methods are set up by the leader.
o One possible idea will be prioritized and analyzed.
Performing:
o Actual work is done in this step.
o Members may move of to complete tasks or break into sub-teams to
debate sections.
o Barriers and problems are addressed and solved to enable the team
to proceed.
Business Notes - Grade 11
, JFIN 2018
o Productivity is determined.
Adjourning (mourning + transforming):
o Separation of the group, wither when the task is complete or the
realization that it won’t be successful.
o If unsuccessful, members mourn – due to close bonds and failure.
o If successful, this mourning stage will follow by a period of celebration
and achievement – reflection.
o In many cases the team will transform and restart a new project –
sometimes diferent members or new goals.
Team Dynamiis:
Refers to how well a team works together, due to interactions between team
members it is a constant push and pull efect of actions and reactions.
Best case scenario – all members are happy with their tasks, problems and
challenges are addressed with enthusiasm.
Problems are mainly caused by:
Lack of communication.
Lack of strong leadership.
Lack of commitment.
Lack of clear goals.
Team attude/spirit:
Lots of motivational talk, enthusiasm and supporters build a team spirit and
positive attitude.
Lack of motivation sets the team up for failure, unless a motivated leader can
change the thinking of the team, the team is doomed.
Attitude – building block in creating successful team dynamics.
Team briefng:
Essential part of team dynamics.
If the communication of goals and processes is not efective the team
members cannot work together and achieve goals.
Leader should analyze the available information, time and budgets and
summaries efectively for the team.
Briefngs should adhere to the following:
o Give direction and focus to the team.
o Be short and to the point.
o Be motivational and inspirational.
Team Synergy:
Important for the team to work at achieving the same goals.
Synergy: the process of optional cooperation where the team achieves more than an
individual would’ve = synchronized energy.
Synergy is achieved through consensus (everyone agrees) however compromise is
needed so that an issue is discussed and a plan is made so that majority is happy.
Team Dynamiis in Praicie:
Team success is dependent on the success of an individual team members.
The weakest link: a team member who is not working properly and poses a potential
problem for the team.
A weak link in a team can arise in 2 ways:
Business Notes - Grade 11
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