Basic Security Training (BST) – JIBC
Questions and Answers 100% Pass
The regulatory agency responsible for investigating public complaints against SPs or security
agencies is what? Security Programs Division, Ministry of Justice
The term __________ refers to a skilled practitioner who is ...
Basic Security Training (BST) – JIBC Questions and Answers 100% Pass The regulatory agency responsible for investigating public complaints against SPs or security agencies is what? ✔✔Security Programs Division, Ministry of Justice The term __________ refers to a skilled practitioner who is effective, organized, competent, and businesslike. ✔✔Professional All interactions with emergency services must be documented in the SP's notebook. The SP should make particular effort to record his or her assessment of the level of service provided by the agency. (TRUE/FALSE) ✔✔False Which agencies provide emergency medical response services? ✔✔Fire, and BC Ambulance Service When protecting against hazards resulting from human actions, one thin g that an SP can do is to assist police with information during the investigation of a crime. (TRUE/FALSE) ✔✔True What is the core function of security personnel? ✔✔To protect people and property from various types of hazards. To whom does public securit y provide service? ✔✔All members of the public As part of a customer service orientation, an SP must provide media representatives with all the information they need regarding an incident at the location. (TRUE/FALSE) ✔✔False The term __________ means re cognizing one's moral duties and obligations. ✔✔Ethics The term __________ refers to internalized inaccurate beliefs about people. ✔✔Stereotype What steps are involved in incident response? ✔✔1. Assess 2. Plan 3. Act 4. Reassess SPs should assess an ind ividual based on the person's _________. ✔✔Actions The term __________ refers to the way people conduct themselves. ✔✔Deportment What are the three elements of a customer service orientation? ✔✔1. Appearance 2. Demeanour 3. Problem -solving Approach Give examples of unethical behaviour on the part of the SP. ✔✔1. Not reporting a fellow SP who is acting unethically. 2. Caving into peer pressure discouraging new employees from informing on peers. 3. Using authority to gain favours from others. Give exa mples of ethical behaviour on the part of the SP. ✔✔1. Reporting unethical behaviour of peers. 2. Not accepting gifts or special treatment. 3. Act professionally and in the best interest of the general public at all times, regardless if being supervised or not In BC, the security industry is regulated by ________ and _______. ✔✔The Security Services Act, and the Security Service Regulation. (SSA and SSR) What does the term "security guard" refer to? ✔✔1. Contract security guard services 2. In house securi ty guard services, including hospitals, universities, banks, retail outlets, loss prevention personnel, doorpersons, and bodyguards. What are the three areas of professional conduct? ✔✔1. knowledge, skills, and qualities 2. Professional appearance 3. Prof essional deportment What is professional deportment? ✔✔The way people conduct themselves, including both verbal and nonverbal communication. It involves projecting a professional image. What are the three relevant sections of the Charter? ✔✔Section 7: Ev eryone has the right to life, liberty, and security of the person. Section 8: Everyone has the right to be secure against unreasonable search and seizure. Section 9: Everyone has the right not to be arbitrarily detained or imprisoned.
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