100% tevredenheidsgarantie Direct beschikbaar na betaling Zowel online als in PDF Je zit nergens aan vast
Eerder door jou gezocht
Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter€10,85
Test Bank for Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter
9 keer bekeken 0 keer verkocht
Vak
Service Management Operations
Instelling
Service Management Operations
Boek
Service Management
Test Bank for
Service Management Operations, Strategy, Information Technology 10th Edition By Sanjeev Bordoloi Chapter 1-16 Answers are the at end of Each chapter
Health service operations management summary of lectures and literature
Alles voor dit studieboek
(3)
Geschreven voor
Service Management Operations
Alle documenten voor dit vak (4)
Verkoper
Volgen
a_plus_work
Ontvangen beoordelingen
Voorbeeld van de inhoud
Test Bank for
Service Management Operations, Strategy, Information Technology 10th Edition
By Sanjeev Bordoloi
Chapter 1-16 Answers are the at end of Each chapter
Chapter 1
Student name:__________
1) The service package consists of five features. Which one of the features listed below is
not included in the package?
1) ______
A) explicit services
B) supporting facility
C) information
D) cost of service
Question Details
Bloom's : Remember
AACSB : Communication
Difficulty : 1 Easy
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
Topic : The Service Package
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
2) The major input into a large public hospital from a service point of view would be
________blank.
2) ______
, A) physicians' services
B) patients
C) nursing services
D) federal reimbursement (Medicare/Medicaid)<em></em>
Question Details
Bloom's : Remember
AACSB : Communication
Difficulty : 1 Easy
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
Topic : The Service Package
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
3) Which of the following isnot true of services?
3) ______
A) The customer is the input.
B) The customer takes an active part in the service.
C) A service can be inventoried.
D) Production and consumption occur simultaneously. <i></i>
Question Details
AACSB : Communication
Bloom's : Understand
Difficulty : 2 Medium
Learning Objective : 01-05 Explain the essential features of the service-dominant logic.
Topic : Service-Dominant Logic
Accessibility : Keyboard Navigation
4) Which of the following isnot a type of service in the non-ownership classification?
4) ______
, A) goods rental
B) information
C) labor and expertise
D) network usage
Question Details
AACSB : Communication
Bloom's : Understand
Difficulty : 2 Medium
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
Topic : The Service Package
Accessibility : Keyboard Navigation
5) The service process matrix classification consists of four categories of services. Which
one of the four features listed below is not included in this classification?
5) ______
A) Service factory.
B) Service shop.
C) Public service.
D) Professional service.<em></em>
Question Details
Bloom's : Remember
AACSB : Communication
Learning Objective : 01-08 Use the service process matrix to classify a service.
Topic : Grouping Services by Delivery Process
Difficulty : 1 Easy
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
6) Which service offering is best described by the following service mix: a high degree of
customer interaction and a high degree of labor intensity?
6) ______
, A) public university
B) cruise ship
C) plumbing repair
D) chiropractor
Question Details
Bloom's : Remember
AACSB : Communication
Learning Objective : 01-08 Use the service process matrix to classify a service.
Topic : Grouping Services by Delivery Process
Difficulty : 1 Easy
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
7) Division of labor is the central concept of ________blank.
7) ______
A) industrial societies
B) preindustrial societies
C) agrarian societies
D) postindustrial societies<em></em>
Question Details
AACSB : Communication
Bloom's : Understand
Difficulty : 2 Medium
Learning Objective : 01-03 Describe the features of preindustrial, industrial, and postindustrial so
Topic : Stages of Economic Development
Accessibility : Keyboard Navigation
Accessibility : Screen Reader Compatible
8) An empty airline seat or hotel room not occupied best illustrates the characteristic of a
service's ________blank.
8) ______
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper a_plus_work. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €10,85. Je zit daarna nergens aan vast.
