COB 202 Final Exam Questions with Complete Solutions

Conflict Correct Answer-a process in which one party perceives that its interests are being opposed or negatively affected by another party Task Conflict Correct Answer-a type of conflict in which people focus their discussion around the issue while showing respect for people who have other points of view Relationship conflict Correct Answer-a type of conflict in which people focus on characteristics of other individuals, rather than on the issues, as the source of conflict Positive consequences of conflict Correct Answer-better decision making, more responsive to changing environment, stronger team cohesion Negative consequences of conflict Correct Answer-lower performance, higher stress, less information sharing and coordination, increased organizational politics, wasted resources, weakened team cohesion Win-win orientation Correct Answer-the belief that conflicting parties will find a mutually beneficial solution to their disagreement (problem-solving)