IOP3707
Assignment 4 Semester 2 2024
Unique Number:
DUE DATE: 14 October 2024
Terms of use
By making use of this document you agree to:
Use this document as a guide for learning,
comparison and reference purpose,
Not to duplicate, reproduce and/or misrepresent the
contents of this document as your own work,
Fully accept the consequences should you plagiarise
or misuse this document.
Disclaimer
Extreme care has been used to create this
document, however the contents are provided “as
is” without any representations or warranties,
express or implied. The author assumes no
liability as a result of reliance and use of the
contents of this document. This document is to
be used for comparison, research and reference
purposes ONLY. No part of this document may be
reproduced, resold or transmitted in any form or
by any means.
, 0688120934
PREVIEW
Question 1
1.1 Transformational Leadership
Transformational leadership is defined as a leadership approach that brings significant
change in both followers and the organization. Transformational leaders inspire and
motivate their followers by creating a vision for the future, fostering an environment of
trust, and encouraging innovation and creativity. They focus on intangible qualities like
vision, shared values, and ideas to build relationships, give larger meaning to separate
activities, and inspire people to participate in the change process. This leadership style is
based on the leader's personal values, beliefs, and qualities rather than on a transactional
exchange process.
1.2 Charismatic Leadership
Charismatic leadership is characterized by the ability to inspire and motivate followers to
achieve extraordinary outcomes through the leader's charm, passion, and persuasive
communication. Charismatic leaders have an emotional impact on their followers,
instilling both awe and submission. They articulate an idealized vision of a better future,
set high expectations, and use metaphors, stories, and nonverbal communication to
connect with their followers emotionally. The influence of charismatic leaders comes from
their personal characteristics rather than a formal position of authority, and they often
inspire followers to transcend their own interests for the sake of the group's goals.
Disclaimer
Extreme care has been used to create this document, however the contents are provided “as is”
without any representations or warranties, express or implied. The author assumes no liability as
a result of reliance and use of the contents of this document. This document is to be used for
comparison, research and reference purposes ONLY. No part of this document may be
reproduced, resold or transmitted in any form or by any means.
, 0688120934
Question 1
1.1 Transformational Leadership
Transformational leadership is defined as a leadership approach that brings significant
change in both followers and the organization. Transformational leaders inspire and
motivate their followers by creating a vision for the future, fostering an environment of
trust, and encouraging innovation and creativity. They focus on intangible qualities like
vision, shared values, and ideas to build relationships, give larger meaning to separate
activities, and inspire people to participate in the change process. This leadership style is
based on the leader's personal values, beliefs, and qualities rather than on a transactional
exchange process.
1.2 Charismatic Leadership
Charismatic leadership is characterized by the ability to inspire and motivate followers to
achieve extraordinary outcomes through the leader's charm, passion, and persuasive
communication. Charismatic leaders have an emotional impact on their followers,
instilling both awe and submission. They articulate an idealized vision of a better future,
set high expectations, and use metaphors, stories, and nonverbal communication to
connect with their followers emotionally. The influence of charismatic leaders comes from
their personal characteristics rather than a formal position of authority, and they often
inspire followers to transcend their own interests for the sake of the group's goals.
1.3 Comparison of Transformational and Charismatic Leadership and Application
in the Contact Centre
Transformational and charismatic leadership styles share similarities but also exhibit
distinct differences. Both leadership styles emphasize the importance of vision and
inspiration but approach these aspects differently.
Disclaimer
Extreme care has been used to create this document, however the contents are provided “as is”
without any representations or warranties, express or implied. The author assumes no liability as
a result of reliance and use of the contents of this document. This document is to be used for
comparison, research and reference purposes ONLY. No part of this document may be
reproduced, resold or transmitted in any form or by any means.
Assignment 4 Semester 2 2024
Unique Number:
DUE DATE: 14 October 2024
Terms of use
By making use of this document you agree to:
Use this document as a guide for learning,
comparison and reference purpose,
Not to duplicate, reproduce and/or misrepresent the
contents of this document as your own work,
Fully accept the consequences should you plagiarise
or misuse this document.
Disclaimer
Extreme care has been used to create this
document, however the contents are provided “as
is” without any representations or warranties,
express or implied. The author assumes no
liability as a result of reliance and use of the
contents of this document. This document is to
be used for comparison, research and reference
purposes ONLY. No part of this document may be
reproduced, resold or transmitted in any form or
by any means.
, 0688120934
PREVIEW
Question 1
1.1 Transformational Leadership
Transformational leadership is defined as a leadership approach that brings significant
change in both followers and the organization. Transformational leaders inspire and
motivate their followers by creating a vision for the future, fostering an environment of
trust, and encouraging innovation and creativity. They focus on intangible qualities like
vision, shared values, and ideas to build relationships, give larger meaning to separate
activities, and inspire people to participate in the change process. This leadership style is
based on the leader's personal values, beliefs, and qualities rather than on a transactional
exchange process.
1.2 Charismatic Leadership
Charismatic leadership is characterized by the ability to inspire and motivate followers to
achieve extraordinary outcomes through the leader's charm, passion, and persuasive
communication. Charismatic leaders have an emotional impact on their followers,
instilling both awe and submission. They articulate an idealized vision of a better future,
set high expectations, and use metaphors, stories, and nonverbal communication to
connect with their followers emotionally. The influence of charismatic leaders comes from
their personal characteristics rather than a formal position of authority, and they often
inspire followers to transcend their own interests for the sake of the group's goals.
Disclaimer
Extreme care has been used to create this document, however the contents are provided “as is”
without any representations or warranties, express or implied. The author assumes no liability as
a result of reliance and use of the contents of this document. This document is to be used for
comparison, research and reference purposes ONLY. No part of this document may be
reproduced, resold or transmitted in any form or by any means.
, 0688120934
Question 1
1.1 Transformational Leadership
Transformational leadership is defined as a leadership approach that brings significant
change in both followers and the organization. Transformational leaders inspire and
motivate their followers by creating a vision for the future, fostering an environment of
trust, and encouraging innovation and creativity. They focus on intangible qualities like
vision, shared values, and ideas to build relationships, give larger meaning to separate
activities, and inspire people to participate in the change process. This leadership style is
based on the leader's personal values, beliefs, and qualities rather than on a transactional
exchange process.
1.2 Charismatic Leadership
Charismatic leadership is characterized by the ability to inspire and motivate followers to
achieve extraordinary outcomes through the leader's charm, passion, and persuasive
communication. Charismatic leaders have an emotional impact on their followers,
instilling both awe and submission. They articulate an idealized vision of a better future,
set high expectations, and use metaphors, stories, and nonverbal communication to
connect with their followers emotionally. The influence of charismatic leaders comes from
their personal characteristics rather than a formal position of authority, and they often
inspire followers to transcend their own interests for the sake of the group's goals.
1.3 Comparison of Transformational and Charismatic Leadership and Application
in the Contact Centre
Transformational and charismatic leadership styles share similarities but also exhibit
distinct differences. Both leadership styles emphasize the importance of vision and
inspiration but approach these aspects differently.
Disclaimer
Extreme care has been used to create this document, however the contents are provided “as is”
without any representations or warranties, express or implied. The author assumes no liability as
a result of reliance and use of the contents of this document. This document is to be used for
comparison, research and reference purposes ONLY. No part of this document may be
reproduced, resold or transmitted in any form or by any means.
