Supply Chain Surplus correct answers = Customer Value - Supply Chain Cost
supply chain decisions correct answers strategy & design, planning, operations
customer correct answers the only source of revenue
strategy & design decisions correct answers Multi-year time horizon, SC configuration,
outsource or in-house, location of the facilities, logistics, information systems
planning decisions correct answers quarter to year time frame, constrained by strategy,
forecast for next year, marketing targets
operation decisions correct answers weekly/daily time horizon, planning is fixed, fill
customer orders, schedule deliveries
supply chain network correct answers network has a constant flow of product, information
and money. It is through these flows that a supply chain fills a customer order.
supply chain network order correct answers supplier, manufacturer, distributor, retailer,
customer
primary purpose of supply chain correct answers satisfy customer needs
Cycle View correct answers The processes in a supply chain are divided into a series of
cycles, each performed at the interface between two successive stages of the supply chain.
Push/Pull View correct answers processes in a supply chain are divided into two categories
depending on whether they are executed in response to a customer order or in anticipation of
customer orders. (pull) processes are initiated by a customer order, whereas (push) processes
are initiated and performed in anticipation of customer orders
pull correct answers processes are initiated by a customer order
push correct answers processes are initiated and performed in anticipation of customer orders
CRM correct answers All processes at the interface between the firm and its customers
ISCM correct answers all processes that are internal to the firm
SRM correct answers all processes at the interface between the firm and its suppliers
SRM macro processes correct answers Source, negotiate, buy, design collaboration, supply
collaboration
ISCM macro processes correct answers Strategic planning, demand planning, supply
planning, fulfilment, field service
CRM macro processes correct answers Market, price, sell, call center, order management