2024 WELLCARE
MASTERY EXAM
QUESTIONS WITH
100% CORRECT
ANSWERS!!
WELLCARE MASTERY
Evatee 8/17/24 WELLCARE MASTERY
,2024 WELLCARE MASTERY EXAM QUESTIONS
WITH 100% CORRECT ANSWERS!!
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these Answer - d.All of These
Although options for capturing and submitting SOAs vary by health plan,
Wellcare accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these Answer - d.All of These
Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True
False Answer - True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
b.Local
c.Corporate
, d.All of these Answer - d. All of these
A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than _____ calendar days from the date of the
event or the date the member is made aware of the issue.
a.30
b.45
c.60
d.90 Answer - c. 60
Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding Answer - a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False Answer - True
When an enrollment application is completed in Ascend, brokers/agents can
complete a Health Risk Assessment (HRA) directly in Ascend after the
enrollment application, through the Value-Based Enrollment (VBE) portal.
MASTERY EXAM
QUESTIONS WITH
100% CORRECT
ANSWERS!!
WELLCARE MASTERY
Evatee 8/17/24 WELLCARE MASTERY
,2024 WELLCARE MASTERY EXAM QUESTIONS
WITH 100% CORRECT ANSWERS!!
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these Answer - d.All of These
Although options for capturing and submitting SOAs vary by health plan,
Wellcare accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these Answer - d.All of These
Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True
False Answer - True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
b.Local
c.Corporate
, d.All of these Answer - d. All of these
A grievance request, or any evidence concerning a grievance, must be filed
orally or in writing no later than _____ calendar days from the date of the
event or the date the member is made aware of the issue.
a.30
b.45
c.60
d.90 Answer - c. 60
Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding Answer - a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False Answer - True
When an enrollment application is completed in Ascend, brokers/agents can
complete a Health Risk Assessment (HRA) directly in Ascend after the
enrollment application, through the Value-Based Enrollment (VBE) portal.
