PMP Exam Prep - Communications
Management CORRECT 100%
What is especially important when the project manager is working with virtual team leads?
- Regulating nonverbal communications to maintain cross-cultural respect
- Asking for acknowledgment to ensure that the message was understood as intended
- Getting feedback to ensure that the intended message is being received
- Using an appropriate level of formality for these horizontal communications - ANSWER Getting
feedback to ensure that the intended message is being received
What is an enterprise environmental factor (EEF) that could affect whether a project can take advantage
of a system to produce automated transcripts of virtual meetings?
- Whether meetings are scheduled or impromptu
- Required meeting minutes format
- Meeting record keeping policy
- Languages spoken - ANSWER Languages spoken
When a team member responsible for an activity reiterates what needs to be done and there is an
obvious flaw in his or her understanding, what is a likely result if the receiver corrects this error?
- The flaw will be resolved without schedule risk or residual risk.
- The flaw will be resolved without schedule risk, but residual risk remains unless there is another round
of communications.
- Correcting the flaw will impact the schedule and create residual risk.
- Correcting the flaw will impact the schedule, but there will be no residual risk since the
communications were successful. - ANSWER The flaw will be resolved without schedule risk, but residual
risk remains unless there is another round of communications.
What is an example of an enterprise environmental factor (EEF) that might be used as an input to the
Plan Communications Management process?
- Communication methods
, - Communication models
- Communication technology rates
- Lessons learned about communication - ANSWER Communication technology rates
What might prevent a project manager from fully adopting a new conversation thread tracking system to
replace e-mails?
- Unlike e-mail, the system would create too many communication channels.
- IT requires that all project communications be documented and traceable.
- The medium isn't formal enough for certain communications.
- A key stakeholder didn't make it through the training for the system. - ANSWER A key stakeholder didn't
make it through the training for the system.
What is the most important communication dimension for a project manager when handling conflict
resolution with a customer who thought a team lead was rude?
- Horizontal
- Formal
- Official
- External - ANSWER Formal
What is an example of noise in a communication?
- Expert using technical jargon
- Receiver indicating that the message was received without indicating understanding
- Sender having to repeat a message in a different manner
- New video chat technology - ANSWER Expert using technical jargon
A project is complex, and team roles vary considerably. Some team members have complained during
their project performance appraisals that they missed a key metric because the team reports were too
detailed. What can the project manager provide to resolve this situation?
- Dashboards
- Graphics and visual aids to existing reports
Management CORRECT 100%
What is especially important when the project manager is working with virtual team leads?
- Regulating nonverbal communications to maintain cross-cultural respect
- Asking for acknowledgment to ensure that the message was understood as intended
- Getting feedback to ensure that the intended message is being received
- Using an appropriate level of formality for these horizontal communications - ANSWER Getting
feedback to ensure that the intended message is being received
What is an enterprise environmental factor (EEF) that could affect whether a project can take advantage
of a system to produce automated transcripts of virtual meetings?
- Whether meetings are scheduled or impromptu
- Required meeting minutes format
- Meeting record keeping policy
- Languages spoken - ANSWER Languages spoken
When a team member responsible for an activity reiterates what needs to be done and there is an
obvious flaw in his or her understanding, what is a likely result if the receiver corrects this error?
- The flaw will be resolved without schedule risk or residual risk.
- The flaw will be resolved without schedule risk, but residual risk remains unless there is another round
of communications.
- Correcting the flaw will impact the schedule and create residual risk.
- Correcting the flaw will impact the schedule, but there will be no residual risk since the
communications were successful. - ANSWER The flaw will be resolved without schedule risk, but residual
risk remains unless there is another round of communications.
What is an example of an enterprise environmental factor (EEF) that might be used as an input to the
Plan Communications Management process?
- Communication methods
, - Communication models
- Communication technology rates
- Lessons learned about communication - ANSWER Communication technology rates
What might prevent a project manager from fully adopting a new conversation thread tracking system to
replace e-mails?
- Unlike e-mail, the system would create too many communication channels.
- IT requires that all project communications be documented and traceable.
- The medium isn't formal enough for certain communications.
- A key stakeholder didn't make it through the training for the system. - ANSWER A key stakeholder didn't
make it through the training for the system.
What is the most important communication dimension for a project manager when handling conflict
resolution with a customer who thought a team lead was rude?
- Horizontal
- Formal
- Official
- External - ANSWER Formal
What is an example of noise in a communication?
- Expert using technical jargon
- Receiver indicating that the message was received without indicating understanding
- Sender having to repeat a message in a different manner
- New video chat technology - ANSWER Expert using technical jargon
A project is complex, and team roles vary considerably. Some team members have complained during
their project performance appraisals that they missed a key metric because the team reports were too
detailed. What can the project manager provide to resolve this situation?
- Dashboards
- Graphics and visual aids to existing reports
