BU.920.601
Business Communication
LATEST EXAM READINESS
GUIDE
Q&S
©2024/2025
,1. Which model of communication focuses on the dynamic
aspects of communication and feedback mechanisms?
- A) Linear Model
- B) Transactional Model
- C) Interactional Model
- D) Shannon-Weaver Model
Answer: B) Transactional Model
Rationale: The transactional model emphasizes the
simultaneous sending and receiving of messages and
considers feedback an essential component.
2. What is considered a significant barrier in intercultural
communication?
- A) Stereotyping
- B) Feedback
- C) Paraphrasing
- D) Nonverbal cues
Answer: A) Stereotyping
Rationale: Stereotyping can lead to misunderstandings
and negative biases in intercultural communication settings.
3. Which of the following is NOT a principle of effective
business communication?
- A) Clarity
- B) Ambiguity
- C) Conciseness
- D) Courtesy
Answer: B) Ambiguity
Rationale: Effective communication should avoid
©2024/2025
, ambiguity to ensure the message is understood as
intended.
4. The grapevine communication network in a business
context is an example of what type of communication?
- A) Formal communication
- B) Nonverbal communication
- C) Informal communication
- D) Barrier to communication
Answer: C) Informal communication
Rationale: The grapevine is an informal network that
exists parallel to official communication channels.
5. In which stage of team development is open
communication most critical for the team’s success?
- A) Forming
- B) Storming
- C) Norming
- D) Performing
Answer: D) Performing
Rationale: Open communication helps fully functioning
teams cooperate and achieve high performance levels.
---
#### Fill-in-the-Blank Questions
6. _______ communication refers to the transfer of
information across cultures.
Answer: Intercultural
©2024/2025
Business Communication
LATEST EXAM READINESS
GUIDE
Q&S
©2024/2025
,1. Which model of communication focuses on the dynamic
aspects of communication and feedback mechanisms?
- A) Linear Model
- B) Transactional Model
- C) Interactional Model
- D) Shannon-Weaver Model
Answer: B) Transactional Model
Rationale: The transactional model emphasizes the
simultaneous sending and receiving of messages and
considers feedback an essential component.
2. What is considered a significant barrier in intercultural
communication?
- A) Stereotyping
- B) Feedback
- C) Paraphrasing
- D) Nonverbal cues
Answer: A) Stereotyping
Rationale: Stereotyping can lead to misunderstandings
and negative biases in intercultural communication settings.
3. Which of the following is NOT a principle of effective
business communication?
- A) Clarity
- B) Ambiguity
- C) Conciseness
- D) Courtesy
Answer: B) Ambiguity
Rationale: Effective communication should avoid
©2024/2025
, ambiguity to ensure the message is understood as
intended.
4. The grapevine communication network in a business
context is an example of what type of communication?
- A) Formal communication
- B) Nonverbal communication
- C) Informal communication
- D) Barrier to communication
Answer: C) Informal communication
Rationale: The grapevine is an informal network that
exists parallel to official communication channels.
5. In which stage of team development is open
communication most critical for the team’s success?
- A) Forming
- B) Storming
- C) Norming
- D) Performing
Answer: D) Performing
Rationale: Open communication helps fully functioning
teams cooperate and achieve high performance levels.
---
#### Fill-in-the-Blank Questions
6. _______ communication refers to the transfer of
information across cultures.
Answer: Intercultural
©2024/2025
