WGU Fundamentals for Success in Business - D072 Questions and Correct Answers the Latest Update and Recommended Version
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WGU Fundamentals for Success
Instelling
WGU Fundamentals For Success
Marketing
→ This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding, and
Advertising
ability
→ Possession of the means or skill to do something
Active listening
→ Giving the send...
WGU Fundamentals for Success in
Business - D072 Questions and Correct
Answers the Latest Update and
Recommended Version
Marketing
→ This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding, and
Advertising
ability
→ Possession of the means or skill to do something
Active listening
→ Giving the sender full, undisturbed attention with the intention of fully receiving his or
her message
assertive communicator
→ Productive communication style used by those who express their ideas while listening
attentively to others
Attraction-selection-attrition (A-S-A)
→ A theory holding that (1) individuals are attracted to organizations whose members
are similar to themselves in terms of personality, values, interests, and other attributes;
(2) organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time, those
who do not fit in well are more likely to leave
→ The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic style
→ Leadership style that keeps close control over subordinates and does not seek much
input from others
barrier to effective communication
→ Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
→ Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
channel
→ Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
barrier to effective communication
→ Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews
→ Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
→ Linking of organizational goals with the employees' personal goals
cultural diversity
→ The existence of a variety of cultural or ethnic groups within a workplace
Design thinking
→ A method of problem-solving strategy wherein the data collected are expressed
visually in order to create new strategies, ways, and methods to solve problems,
create opportunities or strengthen weaknesses
Effective communication
→ When information transmitted is interpreted by the receiver in the way it was intended
by the sender
emotional intelligence
→ The capacity to be aware of, control, and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically
Emotional quotient
→ The level of a person's emotional intelligence, often as represented by a score in a
standardized test
empathy
→ Being attuned and sensitive to the emotional states of others
employee member-centered behaviors
→ Behaviors that focus on supporting employees
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