USPS Exam 421 Window Clerk Practice
1. USPS MissionANS
Provide, trusted, affordable, universal
2. 24-Hour ClockANS
Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected,
distributed, and delivered. USPS runs on this.
3. Delivery MethodsANS
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
4. APCANS
Automated Postal Centers
5. Automated Postal CentersANS
Self-serve kiosks, commercial retail outlets, banks, ATMs.
6. Mail Arrival ProfileANS
Determines operational startup & staffing.
7. CETANS
Critical Entry Time
8. Clearance TimeANS
Mail is cleared for dispatch.
9. 18ANS
00ANS
Carriers in from street.
10. 20ANS
00ANS
80% of collection mail should be cancelled at the P&DC.
11. 23ANS
00ANS
Out of primary processing.
12. 24ANS
00ANS
Secondary Operations Complete
13. 04ANS
00-09ANS
00ANS
Distribute to DDC/DDU
14. 07ANS
00ANS
100% of DPS 2nd pass complete.
15. Core ResponsibilityANS
Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains
competitive advantage, pro- tects privacy.
, USPS Exam 421 Window Clerk Practice
16. PolicyNetANS
Online resource to find handbooks, manuals, publications.
17. DirectivesANS
Policies, Procedures, Regulations - Effects in four waysANS
productivity, revenue, legal liability, customer service.
18. DMMANS
Domestic Mail Manual
19. Domestic Mail ManualANS
DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
20. IMMANS
International Mail Manual
21. International Mail ManualANS
IMM - Mailing conditions for each country, also includes a list of countries.
22. ASMANS
Adminstrative Support Manual
23. Administrative Support ManualANS
Policies, procedures for adminstrative and support functions. Information covering audits, investigations,
communication, facil- ities, equipment and privacy.
24. POMANS
Postal Operations Manual
25. Postal Operations ManualANS
Operations function of field organizations. Informa- tion regarding retail, philatelic, collection, mail processing,
transportation, delivery, vehical operation.
26. ELMANS
Employee & Labor Relations Manual
, USPS Exam 421 Window Clerk Practice
27. Employee & Labor Relations ManualANS
Personnel policies and regulations. Em- ployee placement, pay, benefits, training, health and environment, labor
relations.
28. F101ANS
Field Accounting Procedures
29. AS or MSANS
Handbook ID for Administrative Support Manual (ASM)
30. DMANS
Handbook ID for Domestic Mail Manual (DMM)
31. EL or PANS
Handbook ID for Employee & Labor Relations Manual (ELM)
32. MANS
Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
33. POANS
Handbook ID for Postal Operations Manual (POM)
34. PublicationsANS
Primarily for public, marketing and mail guidelines.
35. Postal BulletinANS
Official source of updates and amendments to current direc- tives. Can be accessed through PolicyNet. Biweekly.
36. Postal FormsANS
Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
37. Publication 223ANS
Information regarding directives and forms catalog.
38. #1 Business GoalANS
Strengthening customer relationship.
39. Value, Exceptional Service, ReliabilityANS
Will increase revenue, missed oppor- tunity is missed revenue, quality end-to-end service.
40. Building Customer RelationshipANS
Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer
feedback.
41. What the postal service offersANS
Better value, presence in every community, USPS.com, competitive pricing incentives.
42. Shipping ServicesANS
Priority, Express, Parcel Select, Parcel Return Service, International Mail
43. Parcel SelectANS
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.
44. Parcel Return ServiceANS
Consumer return merchandise.
45. International MailANS
Service to over 180 countries. Includes FC, GXG, PM, PMEI.
, USPS Exam 421 Window Clerk Practice
46. GXGANS
Global Express Guaranteed
47. Global Express GuaranteedANS
1-3 day delivery. Money-back guarantee to ap- proximately 180 countries. Up to $100 insurance, can purchase
additional up to
$2499.
DimensionsANS
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
48. Priority MailANS
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max
108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
