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NRF Customer service exam study guide 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants: Get to

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NRF Customer service exam study guide 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants: Get to know what the customer wants 2. Which of the following are appropriate reasons for following up with a

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NRF Certificate Test 1. which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services: b. products 2. which of the following is a standard term that describes the audience of retail stores - that i

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NRF Certificate Test 1. which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services: b. products 2. which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?

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NRF Customer service exam study guide 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants: Get to

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NRF Customer service exam study guide 1. A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants: Get to know what the customer wants 2. Which of the following are appropriate reasons for following up with a customer?

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NRF Retail Industry Fundamentals Exam 1. A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called: corporation 2. In the retail product cycle, what step comes after distribution and product

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NRF Retail Industry Fundamentals Exam 1. A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called: corporation 2. In the retail product cycle, what step comes after distribution and products?- : selling 3. What item is a retail product: car tire

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NRF Certificate Test 1. which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services: b. products 2. which of the following is a standard term that describes the audience of retail stores - that i

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NRF Certificate Test 1. which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services: b. products 2. which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?

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WSET Level 3: Vocabulary 1. Abboccato: Medium-sweet Full-bodied Italy 2. Accolage: Tying the vine branches to the horizontal wires 3. Acetic Acid: The acid component of vinegar Excessive amounts result in vinegary nose and taste

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WSET Level 3: Vocabulary 1. Abboccato: Medium-sweet Full-bodied Italy 2. Accolage: Tying the vine branches to the horizontal wires 3. Acetic Acid: The acid component of vinegar Excessive amounts result in vinegary nose and taste

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WSET Level 1 - Module 1. What is wine and how is it made? 1. White Grapes and Black Grapes.: What are the two principal types of grapes? 2. Black grapes -deeply colored skinsk, contain tannin. White Grapes - don't provide color, no tannin.: What are th

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WSET Level 1 - Module 1. What is wine and how is it made? 1. White Grapes and Black Grapes.: What are the two principal types of grapes? 2. Black grapes -deeply colored skinsk, contain tannin. White Grapes - don't provide color, no tannin.: What are the key differences between white and black grapes?

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WSET Level 1 exam 1. What is wine?: A drink made from the fermented juice or freshly-picked grapes. One of the most natural of all alcoholic drinks. 2. What is fermentation?: A natural process caused by yeast

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WSET Level 1 exam 1. What is wine?: A drink made from the fermented juice or freshly-picked grapes. One of the most natural of all alcoholic drinks. 2. What is fermentation?: A natural process caused by yeast

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WSET level 2 Award: Practice Exam 1. Where does a rosé wine get is color from? 1. Artificial Coloring 2. The addition of red wine 3. The skins of black grapes 4. Stainless steel tanks.: 3

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WSET level 2 Award: Practice Exam 1. Where does a rosé wine get is color from? 1. Artificial Coloring 2. The addition of red wine 3. The skins of black grapes 4. Stainless steel tanks.: 3

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Automatic Transmissions Post Test and Basics Review 1. How many hydraulic clutches are used in a 4L60 transmission?: Five 2. What does the lock-up clutch lock the converter cover to in a GM lock-up converter?: Turbine

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Automatic Transmissions Post Test and Basics Review 1. How many hydraulic clutches are used in a 4L60 transmission?: Five 2. What does the lock-up clutch lock the converter cover to in a GM lock-up converter?: Turbine

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