AHLEI
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AHLEI 3
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AHLEI GUEST SERVICE REP CERTIFICATION EXAM 
Which of the following examples best describe the outcome of providing personalized 
guest services? -Answer- The guest will feel special and appreciated 
Delivering outstanding gust services means ? -Answer- Follow through until services 
are complete 
Which of the following is the most Important reason to be knowledgeable about your 
property and surrounding areas? -Answer- Guest see you as a trustworthy source of 
information 
Guest recovery is ...
- Exam (elaborations)
- • 3 pages's •
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AHLEI•AHLEI
Preview 1 out of 3 pages
AHLEI GUEST SERVICE REP CERTIFICATION EXAM 
Which of the following examples best describe the outcome of providing personalized 
guest services? -Answer- The guest will feel special and appreciated 
Delivering outstanding gust services means ? -Answer- Follow through until services 
are complete 
Which of the following is the most Important reason to be knowledgeable about your 
property and surrounding areas? -Answer- Guest see you as a trustworthy source of 
information 
Guest recovery is ...
AHLEI GUEST SERVICE REP CERTIFICATION EXAM 
Which of the following examples best describe the outcome of providing personalized 
guest services? -Answer- The guest will feel special and appreciated 
Delivering outstanding gust services means ? -Answer- Follow through until services 
are complete 
Which of the following is the most Important reason to be knowledgeable about your 
property and surrounding areas? -Answer- Guest see you as a trustworthy source of 
information 
Guest recovery is ...
- Exam (elaborations)
- • 3 pages's •
-
AHLEI•AHLEI
Preview 1 out of 3 pages
AHLEI GUEST SERVICE REP CERTIFICATION EXAM 
Which of the following examples best describe the outcome of providing personalized 
guest services? -Answer- The guest will feel special and appreciated 
Delivering outstanding gust services means ? -Answer- Follow through until services 
are complete 
Which of the following is the most Important reason to be knowledgeable about your 
property and surrounding areas? -Answer- Guest see you as a trustworthy source of 
information 
Guest recovery is ...
AHLEI Exam Review 2022 with complete solution 
Which of the following statements about hotel food and beverage operations is TRUE? 
a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the 
property's food and beverage outlets. 
b. Room service is typically the most profitable food service operation in a hotel. 
c. The restaurant manager in a hotel has greater decision-making powers than a 
manager of a freestanding restaurant. 
d. Catering responsibilities in a ...
- Exam (elaborations)
- • 13 pages's •
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AHLEI•AHLEI
Preview 2 out of 13 pages
AHLEI Exam Review 2022 with complete solution 
Which of the following statements about hotel food and beverage operations is TRUE? 
a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the 
property's food and beverage outlets. 
b. Room service is typically the most profitable food service operation in a hotel. 
c. The restaurant manager in a hotel has greater decision-making powers than a 
manager of a freestanding restaurant. 
d. Catering responsibilities in a ...