Erasmus Universiteit Rotterdam (EUR) • Health Care Managment

A compact summary of the HSOM lectures to use to study from the exam

A good example from a qualitative master thesis that was graded with a 7,5.

This summary contains the headlines from the lectures, workgroups and the most important concepts from the literature. Perfect to use to study for the exam. I finished this course with a 7,6!

All lectures and obligatory literature of Governance & Strategy (made May 2021)

Hierbij een samenvatting van alle colleges van het vak Governance & Strategy, geschreven in 2021.

Full summary of lectures and mandatory literature. Week 1: health service quality and value-based healthcare Week 2: unit operations management Week 3: process operations management - pathways and chains Week 4: variability, uncertainty & flexibility Week 5: continuous improvement, theory of constraints & six sigma Week 6: lean management Literature: • Bowers et al. (1994) • Ahaus (2018) • Fitzsimmons & Fitzsimmons: Chapter 6; Service Quality, pages 143-147 • Van Veen-Berkx et...

Summary HSOM: lecture 1-6, Q&A, all obligatory literature

This summary/ overview contains all the lectures of the course HSOM given in 2021. Furthermore, it gives a brief summary of the literature of weeks 3, 4, and 5. And there are also some notes of workgroups included. Note: there can be a few dutch words in the document.

Samenvatting van alle colleges voor ARM, belangrijke of minder duidelijke stukken zijn zo veel mogelijk mee getypt zodat het document in één keer helder te lezen is.

Volledig Exam Assignment Quality & Safety. Beoordeeld met een 7.8.