Pearson Edexcel • Travel and Tourism

This is a small summary of how legislation affects travel agency operations.

This is a short PowerPoint regarding IATA and the importance of IATA.

In this assignment, I am going to be planning three different holidays based off of three given scenarios and customer types. For each scenario, I will discuss the dates and length of travel, transportation, accommodation, additional products and services, full costing breakdown and a seven day itinerary.

In this assignment, I am going to be discussing the current procedures (customer facing and back-office procedures) and information sources that are used. Plus, I will be discussing legislation (what it is and how it affects travel agency operations) whilst applying specialist language in context.

In this assignment, I am going to be discussing in detail about the different types of travel agents: Multiple, Independent, Business, Call Centre, Online and Regional. Also, I am going to explain what a homeworker and a consortia membership is, as well as providing examples. I will also talk about the products and services of each travel agent and compare them to each other.

This assignment goes through what PESTLE is along with historical events that link to each part of PESTLE. I then have a timeline that goes from the 70s to the present day that explains important historical events. Finally, I have explained 3 graphs in detail.

This is a factfile that explains the three sectors- private, public and voluntary- whilst going into detail in three different companies that are in these sectors.

This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.

For this, I have written a reply to a customer complaint letter regarding an issue that they had.

In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.