Pearson BTEC • Travel and Tourism

Provide a detailed explanation of the impact of effective and ineffective communication

Explain how to maintain good records and why it is important to do so. and suggest measures that can be implemented to promote good documentation keeping

how to keep data secure when sharing info this involves • Why is it important to keep data secure • Only share information in the best interest of the patient or service user • Only share the section of information that important • Where possibly anonymise the data • Consider which method is best to use to share the information (password protect, send sensitive information on separate documents) • Double check the sender before sending • Encrypting emails • Private area...

ensuring data is safe

What data would be kept in different settings Two ways staff can make sure paper data is secure when accessing it Two ways staff can ensure computer data is secure when accessing it Two ways staff can make sure paper data is secure when storing it Two ways staff can ensure computer data is secure when storing it How to make sure data is not misused

different scenarios regarding communication

Discussing the impact poor communication has on a patients needs and choosing appropriate forms of communication in different scenarios.

draft of which involves explaining different types of communication

Describe communication and language needs and preferences of individuals

Analyse the choices available to inbound and outbound passengers as they journey through the key passenger handling processes at an airport, including the potential use of new technology and how these choices can enhance the passenger experience.