Pearson BTEC • Travel and Tourism

Analyse the potential impact on passengers who experience minor and major congestion situations

Explain how non-standard and irregular situations can cause major congestion or airport closure and explain the measures that can be taken to ease the congestion and potential impact on customers.

Plotting the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion

Plotting the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion

Customer service agent dealing with passengers ready to board a flight

Describing the processes after disembarkation that comply with legal and regulatory requirements

I will discuss how security and check-in processes at London Heathrow Airport ensure the safety and security of others by obeying legal and regulatory requirements.

Describing an inbound and outbound passenger route in an route with the facilities and services available

Outline an outbound and inbound passenger journey through an airport for a leisure and a business passenger, describing the processes, facilities and services available along the route. Describing the facilities and services available along a route for an inbound and outbound passenger.

the documents describes key processes at check in with legal requirements and analysing the potential impact on passengers who experience minor and major congestion situations and analysing the choices available to inbound and outbound passengers as they journey through the key passenger handling processes at an airport, including the potential use of new technology and how these choices can enhance the passenger experience and How the processes after disembarkation from the aircraft at t...