Pearson BTEC • Travel and Tourism

Example of feedback from an interviewer after a job interview, interview skills, positive impressions and a conclusion.

Compares the job of being a pilot to a professional cleaner and the differences between the roles and responsibilities.

For P6, explain the factors that contribute to an effective workplace. Evidence could be in the form of an article, report or presentation and should include an explanation of factors, including the full content detailed under working environment, working relationships, incentives and training. Links should be made to the travel and tourism sector, but this can be in general, rather than specific terms, for example relating teamwork to the role of cabin crew or holiday representatives, rather th...

P3 requires learners to describe the recruitment and selection process from the perspective of both the prospective employer and the applicant. All stages must be fully described and good practices identified, for example how to complete an application form, how to lay out a CV etc, therefore a simple flow chart would not provide sufficient evidence at this level.

Goes into detail concerning being an airline pilot and a cleaner. The roles, responsibilities, entry requirements and progression routes for the two jobs with detailed descriptions of each.

Talks about different jobs such as being a airline pilot, air hostess, customer service agent and others

Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask

The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.

Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.

Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.