BA 20500

Gestalt Students should come away with three concepts embedded: 1. Managers support the organization by ongoing study/measurement/benchmarking of all stakeholder needs. 2. Managers see that OFIs get addressed. 3. OFIs are almost always addressed by PITs and careful analysis, like LEAN. These concepts distinguish excellence; mediocre HCOs don’t measure, allow politics and disagreements to stall change, and use incomplete or authoritarian approaches to problem solving. The concepts can e...

Instructor’s Guide: Chapter 3 Questions for Discussion Gestalt Students should come away with three concepts embedded: 1. Managers support the organization by ongoing study/measurement/benchmarking of all stakeholder needs. 2. Managers see that OFIs get addressed. 3. OFIs are almost always addressed by PITs and careful analysis, like LEAN. These concepts distinguish excellence; mediocre HCOs don’t measure, allow politics and disagreements to stall change, and use incomplete or author...