MNB1601 Multiple Choice

1. OR Tambo International delivers a mass service because . A) There is a fair amount of client contact B) Services are standardised to a certain extent C) The number of clients served is greater than with professional services D) The service is equipment orientated 2. Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International ? A) Output kept in stock B) Manufactured before use C) Labour intensive D) Capital-intensive production 3. ...