MNGT 1211
Devry University
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Test Bank & Instructor’s Solutions Manual to accompany QUALITY MANAGEMENT for Organizational Excellence Seventh Editio
- Exam (elaborations) • 321 pages • 2022
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Test Bank & Instructor’s Solutions Manual 
to accompany 
QUALITY MANAGEMENT 
for Organizational Excellence 
Seventh Edition 
David L. Goetsch 
Stanley B. Davis 
 
__________________________________________________________________________________ 
1 
TEST BANK 
Chapter One 
THE TOTAL QUALITY APPROACH TO QUALITY 
MANAGEMENT 
TRUE/FALSE: Place T or F in the space provided to the left of the statement. 
__T___1. Quality deals not only products and services but also includes people, processes, and ...
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