Managing the Value Chain GB570 (GB570)

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​Many companies have began to focus the shift on customer satisfaction as a long term method of competitive advantage. Mascarenhas (et al.) explains that if Apple would have just focused on monetary gains instead they would have been as successful as they are today (2004).

The topic of social responsibility can be define as the scope of work aimed at creating value both inside and outside the companies work environment with the aim of aligning the outlined business objectives with various social and environmental concerns. On the other ahnd, value chains can be attributed to the specified set of activities that are aimed at creating value in line with the customer needs (Apaydin et al, 2021)

The value chain denotes the chief processes and activities employed by a company to add value to an article via the production, marketing, and offering of after-sales services. The overarching goal of the value chain lies in sustaining a business entity's competitive advantage by optimizing customer value, attaining the performance objectives, and latter delighting the customers.

Offshoring is defined as “moving an entire business process or operating unit (e.g., manufacturing,

A value chains success is embedded in the adopted procedures to attain the underlying goals and gain a viable competitive advantage. The various value chain procedures include marketing,