OPS 571 501

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SHRM Practice Exam - Question and Answers.

SHRM Practice Exam - Question and Answers.
Exam (elaborations) • 53 pages • 2022

SHRM Practice Exam 1.A customer service call center implemented a customer relationship management (CRM) system. Each time a customer calls in with a problem, the customer service representative places notes on the account’s record, which is accessible for any employee who views the account notes in the future. What is this an example of? 2. Which of the following best describes HR’s role in organizational development (OD)? 3. A hospital system implemented a patient billing system. Since ...