IFSM 201

University Of Maryland University College Fort Sam Houston

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University of Maryland | IFSM 201 | Week 4 Quiz

University of Maryland | IFSM 201 | Week 4 Quiz
Exam (elaborations) • 7 pages • 2021

IFSM 201 WEEK 4 QUIZ Question 1 (0.25 points) Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Management of customer-to-customer relationships. Question 2 (0.25 points) In this diagram of traditional CRM, what seems to be missing? Alternate text: Green circle in middle with no label; 3 other circles pointing ...