C846 (C846)
Western Governors University
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WGU C846 : Post Assessment QUESTIONS WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 8 pages • 2022
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What are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, and information security events 
D) To manage known errors Correct Answer: To identify fault components 
To reassess the status of known errors that have not been resolved 
To manage known errors 
 
W...
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WGU C846 : Quizzes STUDY GUIDE QUESTIONS WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 13 pages • 2022
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The SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and processes work together to output products that are valuable to customers. 
D) departments within the IT service provider work together to create value for consumers. Correct Answer: the various compone...
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Business of IT - Applications - C846 - Pre Assessment- WGU QUESTIONS WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 5 pages • 2022
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Which of these statements represents an objective of service level management? Correct Answer: Define the level of service clearly and unambiguously. 
 
To which of the stakeholders is the delivery of service metrics most important? Correct Answer: The customer 
 
Which of the following is the central repository of the IT organization's data, information, and knowledge? Correct Answer: Service Knowledge Management System 
 
Only one person may be __________ for an activity. Correct Answer: ...
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C846 - Practice Tests 1, WGU C846 : Quizzes, C846 Practice Test Questions, Business of IT - Applications - C846 (ITIL Foundation), C846 - Business of IT Applications, C846 Flash Cards from Ucertify, WGU C846 : Practice Tests, C846 - Practice Tests 2,...
- Exam (elaborations) • 200 pages • 2022
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Which of the following processes is used to involve Identity and Rights as the two major concepts? Correct Answer: Access Management 
 
Question 2 :Which of the following are part of a typical business case structure? Correct Answer: Introduction 
Methods 
Business impacts 
Risks and contingencies 
Recommendations 
 
Configuration Management process supports the other Service Management processes by managing the service assets and Configuration Items. Which of the following are the goals of Co...
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Business of IT - Applications - C846 (ITIL Foundation) WGU QUESTIONS WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 27 pages • 2022
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Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? Correct Answer: A problem is the unknown, underlying cause of one or more incidents 
 
What involves monitoring patterns of business activity? Correct Answer: Capacity management 
 
Who "owns" ITIL? Correct Answer: The U.K. government 
 
What are three of the best practices in service management? Correct Answer: 1. Proprietary knowledge 
2. Industry standards 
3. Docume...
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WGU C846 Business of IT – Applications| QUESTIONS WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 6 pages • 2022
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Recall Definitions (Two questions on Exam) 
 
Service Correct Answer: A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. 
 
Utility Correct Answer: A functionality offered by a product or service to meet a particular need. 
 
Warranty Correct Answer: An assurance that a product or service meets agreed-upon requirements. 
 
Customer Correct Answer: The person who defines service requirements and takes responsi...
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C846 Flash Cards from Ucertify, WGU C846 ITIL, Business of IT C846| 512 QUESTIONS| WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 40 pages • 2022
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Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. Correct Answer: dependent on 
 
Who developed ITIL? Correct Answer: The U.K. Government 
 
Which service lifecycle stage is considered to be the core of the lifecycle? Correct Answer: Strategy 
 
A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Correct Answer: Core Service 
 
Someone...
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C846 - ITIL v4 QUESTIONS WITH COMPLETE SOLUTIONS WGU
- Exam (elaborations) • 4 pages • 2022
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Output Correct Answer: A tangible or intangible deliverable of an activity. 
 
Change Control (Change Enablement) Correct Answer: Maximize the number of successful 
IT changes by ensuring that risks have been properly assessed, authorizing changes 
to proceed, and managing the change schedule. 
 
Deployment Management Correct Answer: To move new or changed hardware, software, documentation, processes, or any other component to live environments. 
 
Configuration Item Correct Answer: CI - Any...
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WGU C846 : Practice Tests QUESTIONS WITH COMPLETE SOLUTIONS
- Exam (elaborations) • 24 pages • 2022
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What is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster 
C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets 
D) To ensure that accurate and reliable in...
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WGU C846 ITIL| 117 questions| WITH COMPLETE SOLUTION
- Exam (elaborations) • 8 pages • 2022
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Strategy life cycle Correct Answer: This is considered the core of the life cycle management process 
 
Core Service Correct Answer: A service that produces the basic outcome of the customers desire 
 
Customer Correct Answer: Someone who buys good or services 
 
Enabling service Correct Answer: A service needed to deliver a core service 
 
Enhancing service Correct Answer: A service that is added to the core to make it more attractive 
 
IT Service Correct Answer: A service carried out by...
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