WGU C235 Training and Development

The Performance Management Cycle ( PM CYCLE) 1. Administer- Establish goals and clarify expectations. 2. Organization- Provide feedback and coaching 3. Awards- Evaluate performance and conduct performance reviews. Diverger Concrete experience and reflective observation Converger Abstract conceptualization and Active experimentation Accommodator Active Experimentation and concrete experience Assimilator Reflective observation and Abstract conceptualization ROI (#Employees) x ($Produce Pro...

360 Degree Review Receiving feedback from all those affected by the work of a particular individual, including customers, suppliers, bosses, subordinates, peers, and others. 4 Cs Communication skills, collaboration skills, cognitive skills, and consulting skills. ABC Rule A way in which to deliver both positive and negative feedback that is nonaccusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences are C"). ADDIE Model A common framework for tra...

Analyze how training and development is strategically important to an organization. The basic aim of training and development programs is to help the organization achieve its mission and goals by improving individual and ultimately, organizational performance. Differentiate between training and development - Training is generally regarded as an organization's planned effort to facilitate employees' learning of job-related knowledge, skills, and competencies for the current job. - Develop...

Human Capital The knowledge, competency, and motivation that resides in the HR of an organization Buy or Build Decisions The decision orgs face relating to investments in selecting new employees vs. investments in training and development of current HR Human Resource Management (HRM) The entire set of activities used by an organization to align its human capitla with organizational objectives and strategies Orientation First training program a new employee encounters, designed to clarify ...