WGU C846 ITIL 4
Western Governors University
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WGU C846 - ITIL 4 Foundation Sample Paper, Exam Review Questions and answers, VERIFIED. 2024 CONTENT MASTERY ( LATEST UPDATE)
- Exam (elaborations) • 20 pages • 2023
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WGU C846 - ITIL 4 Foundation Sample
Paper, Exam Review Questions and
answers, VERIFIED.
What is the effect of increased automation on the 'service desk' practice?
A. Greater ability to focus on customer experience when personal contact is needed
B. Decrease in self-service incident logging and resolution
C. Increased ability to focus on fixing technology instead of supporting people
D. Elimination of the need to escalate incidents to support teams
A. Correct. Greater ability to...
Exam (elaborations)
WGU C846 - ITIL 4 Foundation Sample Paper, Exam Review Questions and answers, VERIFIED. 2024 CONTENT MASTERY ( LATEST UPDATE)
Last document update:
ago
WGU C846 - ITIL 4 Foundation Sample Paper, Exam Review Questions and answers, VERIFIED. What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability to...
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