Angry customers - Study guides, Class notes & Summaries

2023 NGN ATI Community Health Proctored Exam A nurse who is facilitating a support group in a community center notices that one member of the group expresses anger repeatedly. Which of the following strategies should the nurse use to facilitate the group process with this member. Remind the group that everyone should have a chance to participate. Divide the group into pairs and give each pair a topic for discussion. Give the member extra time to compose her thought before expressing the...

A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - Answer- Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least l...

MAN 3025 Exam 3 Review (Chapters 12, 13, 14, 15 Terms) 100% Correct diversity a variety of demographic, cultural, and personal differences among an organization's employees and customers Affirmation action purposeful steps taken by an organization to create employment opportunities for minorities and women surface-level diversity differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure deep-level d...

United Airlines TSA & TMAAT Why should we hire you? - -Why should we hire you? Personal: 1) I am a friendly, approachable teammate and crewmember. 2) I genuinely like people: Customers, fellow crewmembers, my managers alike. I enjoy a diverse and green friendly working environment no matter anyone's background, lifestyle, creed, color or religion. - I support my local schools in my town as a band volunteer, even going on the road to support the high school band (Dayton OH). Pro...

If hired what is something you would do in your everyday role? If I'm hired I would start by being an hour early before flight to check emergency equipment and attend the briefing with the caption. Than I would help passengers board the flight by helping with baggage.Taking proper care of special needs passengers and children. Informing customers on all safety requirements. Reassure passengers during flight if the aircraft is hitting turbulence. Caring for the passengers offering the best ...

Flight Attendant Questions and Answers Already Passed If hired what is something you would do in your everyday role? If I'm hired I would start by being an hour early before flight to check emergency equipment and attend the briefing with the caption. Than I would help passengers board the flight by helping with baggage.Taking proper care of special needs passengers and children. Informing customers on all safety requirements. Reassure passengers during flight if the aircraft is hitting turbule...

American Airlines First Interview Questions & Answers Graded A+ Why do you want to work for AA? When I was looking at flight attendant positions I wanted to pick the very best company to start my career with. American Airlines checked every box I could have thought of for the kind of company I wanted to work for. American Airlines revolves around providing genuine, old fashioned customer service, the kind that goes above and beyond for their customers. On top of that American airlines not ...

5 Basic Business Entities - 1. Suppliers 2. Customers 3. Employees 4. Invoices/payments 5. Products and services Application Software - ____________ refers to programs written for a specific application to perform functions specified by end users. Business Process - Logically related tasks & behaviors for accomplishing work Capacity Planning - From an IT perspective, _____________ is the process of predicting when a computer hardware system becomes saturated. client/server computing - ...

DECA+ Business Admin Core Performance Indicators with Complete SolutionsDECA+ Business Admin Core Performance Indicators with Complete SolutionsDECA+ Business Admin Core Performance Indicators with Complete Solutions Describe the nature of legally binding contracts - ANSWER-A contract that is legally binding is considered valid and enforceable in a court of law. A contract is a clear outline of an agreement between at least two parties. Usually contracts define each party involved and any terms...

Why do you want to work for AA? Answer - When I was looking at flight attendant positions I wanted to pick the very best company to start my career with. American Airlines checked every box I could have thought of for the kind of company I wanted to work for. American Airlines revolves around providing genuine, old fashioned customer service, the kind that goes above and beyond for their customers. On top of that American airlines not only provides excellent customer service but gives back to th...