Business of it c846 - Study guides, Class notes & Summaries

Which of these statements represents an objective of service level management? - ANSWER Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ANSWER The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ANSWER Service Knowledge Management System Only one person may be __________ for an activity. - ANSWER accountable The primary a...

dependent on - -Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - -Who developed ITIL? Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? Core Service - -A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Customer - -Someone who buys goods or services. The customer of...

WGU C846 Business of IT - Applications Questions and Answers Rated A

Business of IT - Applications - C846 Questions and answers latest update 2024

WGU C846 Business of IT – Applications UPDATED ACTUAL Exam Questions and CORRECT ANSWERS Recall Definitions (Two questions on Exam) - CORRECT ANSWER- -- Service - CORRECT ANSWER- A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - CORRECT ANSWER- A functionality offered by a product or service to meet a particular need

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

WGU C846 Business of IT - Applications Questions and answers latest update 2024

WGU C846 Business of IT - Applications Study Guide 2024 with complete solution

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. Correct Answer: dependent on Who developed ITIL? Correct Answer: The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Correct Answer: Strategy A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Correct Answer: Core Service Someone...

C846 WGU - BUSINESS OF IT - APPLICATIONS, D336 - BUSINESS OF IT – APPLICATIONS / ITIL V4 FOUNDATIONS STUDY GUIDE BASED ON FINAL EXAM