Caller service - Study guides, Class notes & Summaries

The Payroll Source CPP Practice Exam 100 Questions with Verified Answers Which of the following is LEAST likely to be considered when looking at the security of a new payroll system? A. regular data back-up and storage B. protection against computer viruses C. limited system access D. system edits - CORRECT ANSWER D. system edits Company deadlines for payroll data input documents are essential for: A. timely processing of the payroll B. accurate entry of data C. guaranteeing that al...

What is the broadest category of people that might need an I&R service? Everyone from time to time Why is it important to immediately document caller needs during a disaster? To quickly identify changing needs so authorities can be alerted What best describes I&R service? To bring people and services together. What are the people called who maintain I&R resource databases? Resource Database Curators Which of the following best reflects the client group of a specialized I&R service? Youn...

T or F Emergency calls can come in on any line? correct answer: TRUE T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. correct answer: TRUE The most important information we need to obtain from the caller is ______ since no other information will be helpful without the ________. correct answer: Location, location The acronym ______ is used to obtain information on vehicles. correct answer: Cymbals Verify the ______ b...

HCB Test 1 Questions and Answers Graded A+ Client or Patient Anyone for whom a service requiring some degree of confidentiality is provided. Attitude One's Immediate disposition toward a concept or an object. Contact Point The physical location to which a customer goes to obtain a service, e.g. Clinic, Sick Bay, Finish Facility, Post Office. Healthcare Communication Communication methods and strategies within the healthcare team used to inform individuals about health care fact...

LOMA ACS 100 Module 1 to 5 Questions With Answers 360-degree feedback - ANSWER A performance evaluation method that solicits feedback about an employee's performance from many sources, including the employee's superiors and peers, any people the employee supervises, and the internal and external customers the employee serves abandonment rate - ANSWER A performance measure that indicates the percentage of inbound telephone calls that are automatically placed on hold and then term...

Funeral Service Directing Exam 1 Questions and Answers Graded A+ most common means of notification. Telephone the request usually made by a surviving family member to request funeral First call Good funeral services begin with what? Statement of Trust Factors that contribute to the image during the initial call are: (6) Salutation Tone of Voice Speed of questions & Pronunciations Diction Volume Phone Image The funeral director's tone of voice should be sympathetic yet profe...

LOMA 335 Questions & Revised Correct Answers < Updated | Already Passed > 80-20 principle - ANSWER : A guideline which states that 20% of the components of a situation account for 80% of the outcomes. [10] 360-degree review - ANSWER : A method of performance evaluation in which opinions about an employee's performance are solicited from several sources, such as the employee and her superiors, peers, subordinates and customers. [3] abandonment rate - ANSWER : For a con...

360-degree feedback correct answers A performance evaluation method that solicits feedback about an employee's performance from many sources, including the employee's superiors and peers, any people the employee supervises, and the internal and external customers the employee serves abandonment rate correct answers A performance measure that indicates the percentage of inbound telephone calls that are automatically placed on hold and then termi- nated by the caller before the call is an...

Good telephone etiquette - a skill every emergency service agency must master Customer service - Every caller, whether emergency or non-emergency, must be viewed as a customer Decreased customer satisfaction - means increased complaints and negative results for all. Telephone etiquette - Your voice reflects your attitude and your attitude will affect the caller. Courtesy helps you control the conversation How do yo gain cooperation and trust - by being civil, understanding (empathe...

TCFP Comprehensive Final Exam To be able to locate information that applies to your duties, authority, and responsibility - ANSWER Why is it important to be able to locate information in departmental documents and standard or code materials? Which NFPA standard specifies the minimum requirements for department safety and health programs? - ANSWER ...