Com 312 exam 1 review - Study guides, Class notes & Summaries

1. TQM: Total Quali- ty Management 2. Customer De- fined Quality 3. Conformance to specification 4. Example of Con- formance to specification is an integrated organizational effort designed to improve quality at every level. TQM is about meeting quality expectations as defined by the customer. measures how well the product or service meets the targets and tolerances determined by its designers. The wait for hotel room service may be specified as 20 minutes, but there may be an acceptable delay...

COM 312 Final Exam Study Guide 240 Questions with Verified Answers Conflict Should be accepted as a fact of life. - CORRECT ANSWER True According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - CORRECT ANSWER True Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned. - CORRECT ANSWER True Communication skills are innate; they are not learned. - CORRECT A...