Customer retention - Study guides, Class notes & Summaries
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Summary articles week 4 Managing Customer Experience and Value
- Summary • 7 pages • 2024
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Summary of the 3 articles of week 4 of MCEV, for RUG-students. 
The summarized articles are: 
De Haan, E., Verhoef, P. C., & Wiesel, T. (2015). The predictive ability o different customer feedback metrics for retention. International Journal of Research in Marketing, 32(2), 195-206. 
De Haan, E., Verhoef, P.C. and Wiesel, T. (2021). Customer Feedback Metrics for Marketing Accountability. Review of Marketing Research, (18), 49-74. 
Morgan, N. A., & Rego, L. L. (2006). The value of different cu...
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OCR 2023 GCSE Business J204/01: Business 1: business activity, marketing and people Question Paper & Mark Scheme (Merged
- Exam (elaborations) • 51 pages • 2024
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2 
© OCR 2023 
SECTION A 
1 A plumbing firm is struggling to keep up with demand. 
What would help the business to succeed? 
A Asking regular customers with blocked toilets to ring back another day 
B Giving customers unrealistic appointment times 
C Ignoring customer complaints about delays in fixing water leaks 
D Planning all business activity and work schedules carefully 
Your answer [1] 
2 What is a non‑financial method of motivation that a manufacturer of handmade wooden toys 
could use...
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ESB Exam (2023/ 2024): Entrepreneurship and Small Business Certification Exam| Questions and Verified Answers| 100% Correct
- Exam (elaborations) • 11 pages • 2023
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1.	Peter owns a barber shop. His total monthly cost is $3,500.00. He charges $15.00 per hair cut. How many hair cuts must his shop perform to break-even? 
 
 
~	Answer: 234 
 
 
 
2.	TRUE OR FALSE: Fixed Costs change depending on the volume of production. 
 
 
~	Answer: False 
 
 
 
3.	Which 2 types of information may be found on a profit and loss statement? 
 
 
~	Answer: Revenue / Expenses 
 
 
 
4.	TRUE OR FALSE: Customer Retention Rate is the percentage of existing customers who remain custo...
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RMIN 4000 FINAL EXAM BROWN UNIVERSITY ACTUAL QUESTIONS AND ANSWERS
- Exam (elaborations) • 46 pages • 2024
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RMIN 4000 FINAL EXAM BROWN UNIVERSITY 
ACTUAL QUESTIONS AND ANSWERS 
Lannister Insurance Company insures 200,000 vehicles. In 2019, they paid a total of 
$136,000,000 in collision losses to the owners of 16,000 of those vehicles. What was Lannister's 
collision loss frequency in 2019? -Correct Answer-0.08 (16k/200k) 
Lannister Insurance Company insures 200,000 vehicles. In 2019, they paid a total of 
$136,000,000 in collision losses to the owners of 16,000 of those vehicles. What was Lannister...
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Cintas SSR Certification - Customer Retention | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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Cintas SSR Certification - Customer Retention | Questions with 100% Correct Answers | Latest Update 2024 | Verified
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Cintas SSR Certification Exam - Customer Retention | Questions with Correct Verified Answers
- Exam (elaborations) • 6 pages • 2024
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Cintas SSR Certification Exam - Customer 
Retention | Questions with Correct Verified 
Answers
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Summary articles week 1 Managing Customer Experience and Value
- Summary • 11 pages • 2024
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Summary of the 4 articles of week 1 of MCEV, for RUG-students. 
 
The summarized articles are: 
Haenlein, M. (2017), How to date your clients in the 21st century: Challenges in managing customer relationships in today’s world, Business Horizons, 60 (5), 577-586. 
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96 
Oblander, E.S., S. Gupta, C.F. Mela, R.S. Winer, and D.R. Lehmann (2020), The past, present ...
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CSLB CONTRACTOR'S EXAM PRACTICE QUESTIONS AND ANSWERS LATEST UPDATE 2023-2024
- Exam (elaborations) • 24 pages • 2023
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CSLB CONTRACTOR'S EXAM PRACTICE QUESTIONS AND ANSWERS LATEST UPDATE 2023-2024. Which act establishes the rights of workers to organize into unions and negotiate 
contracts? - Answer National Labor Relations Act of 1935 
A contractor has had a problem with employees stealing tools and equipment from 
job sites. When conducting job interviews, may the contractor ask prospective 
employees about their arrest records? 
 
A. It is legal to ask prospective employees about arrests not leading to convi...
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BUSI 411 Quiz Quality Management & Managing Waiting Lines
- Other • 7 pages • 2023
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Quiz: Quality Management & Managing Waiting Lines 
1. If customer satisfaction does not always lead to customer loyalty, firms may need to 
focus additional effort on __________ strategies. 
a) remediation 
b) retention 
c) rework 
d) repatriation 
e) reprocessing 
2. ISO 9000 currently stresses _____ of a certified organization. 
a. minimizing harmful environmental effects 
b. product diversity 
c. inclusion of reused components in the office equipment 
d. a minimum of four supervisory levels 
...
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PUB3701 PORTFOLIO SOLUTION 2023 DUE 08-05-23
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The problem that my community is facing is continuous load shedding. Load-shedding negatively affects many sectors throughout South Africa and contributes significantly to the rapidly declining economy. Eskom’s power outages cripple the community’s most vulnerable members, educational institutes, agricultural sectors, domestic and international tourism industry, small business enterprises, health care providers, and many other essential services. 
 
Body 
Load-shedding profoundly affects th...
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