Guest service gold - Study guides, Class notes & Summaries

Guest Service GOLD Exam 2023

QUESTIONS AND ANSWERS

Guest Service GOLD, Guest Service Gold Graded To Pass.

Prostart 1 MP1 Exam |Complete Questions with correct Answers Graded A+ Hospitatlity Services people use and recieve when away from home Haute Cuisine Elaborate/refined system of food preperation Julia Child Popularized Freqnch Cuisine/techniques through television/books Georges August Escoffier Tranisition Carême haute cuisine into contemporary cuisine Describe the different types of resturant segments Family dining, casual dining, fine, quick service (fast food), quic...

How does providing a guest service GOLD experience benefit your property? Guest will tell family and friends about their great experience Connecting with your guests should make a it feel all of the following except: A) Special B) Demanding C) Respected D) Important D) Demanding What is the GOLD formula for success? Smile and actively listen Make guests feel special Treat guests as individuals Meet guest expectation Remember, personal appearance counts Wear you name t...

what are the 7 elements of guest service gold? authenticity, intuition, empathy, champion, delight, delivery and initiative authenticity keep it real! treat guest as an individual, customize guests' experience, add personal truth to the property's policies and procedures, sincere, genuine and active listening. intuition read the need! observant, asking probing questions to gather additional info and creativity. empathy use your heart! serving vs. caring, dealing with y...

Currently, she is participating in the Guest Service GOLD ® program, offered by the American Hotel & Lodging Educational Institute. Once she completes the program and passes the exam, she will receive a particular designation. What is it called? - ACCURATE ANSWERS Certified Guest Service Professional Gustov says, "That may be a standard, but that is not guest service!" Two ladies sitting on one of the couches in the lobby overhear this conversation and whisper to each other, "Tha...

What is our mission statement? - Answer-Legendary Food, Legendary Service What is our story? - Answer-Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs What should you do if your table tells you their silverware or plate is dirty? - Answer-Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware What is the temperature danger zone? - Answer-40-140 When should you wash your hands? - Answer-...

Prostart 1 MP1 Exam |Complete Questions with correct Answers Graded A+ Hospitatlity Services people use and recieve when away from home Haute Cuisine Elaborate/refined system of food preperation Julia Child Popularized Freqnch Cuisine/techniques through television/books Georges August Escoffier Tranisition Carême haute cuisine into contemporary cuisine Describe the different types of resturant segments Family dining, casual dining, fine, quick service (fast food), quic...

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? Select one or more of the following: A. Use the role hierarchy B. Use a Public Group C. Use a Sharing Set D. Use a Share Group C. Use a Sharing Set Universal Containers needs to mat...