Itsm cis practice - Study guides, Class notes & Summaries

CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...

WGU C846 : Practice Tests, Top Exam Questions and answers, rated A+, verified. What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, mo...

WGU C846: Practice Tests, Top Exam Questions and answers, graded A+ What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, an...

WGU C846 - ITIL v4 Questions and Answers 100% Pass Output A tangible or intangible deliverable of an activity. Change Control (Change Enablement) Maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. Deployment Management To move new or changed hardware, software, documentation, processes, or any other component to live environments. Configuration Item CI - Any component that needs to ...

Service Now CSA Exam Prep Solved 2023/24 latest update D. Self-service - Answer Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service B. My Groups Work - Answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks C. Variable Types - Answer Multiple choice, single line text, and select box are w...

Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE (T/F) ACL evaluates condition/script and roles Correct Answer: True If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above Correct Answer: B)...

Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE (T/F) ACL evaluates condition/script and roles Correct Answer: True If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above Correct Answer: B) Sends an email notificaiton _________ Is an Elevated Privilege...

Service Now CSA Exam Prep Solved 2023/24 latest updateService Now CSA Exam Prep Solved 2023/24 latest update D. Self-service - Answer Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service B. My Groups Work - Answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks C. Variable Types - Answer M...

WGU C846: Post Assessment Questions and Answers Graded A What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors To identify fault components To reassess the status of known errors that have not been...

WGU C846 : Post Assessment Exam Questions with accurate answers, graded A+ What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - -To identify fault components To reassess the status of kno...