Loma 335 - Study guides, Class notes & Summaries

80-20 principle - A guideline which states that 20% of the components of a situation account for 80% of the outcomes. [10] 360-degree review - A method of performance evaluation in which opinions about an employee's performance are solicited from several sources, such as the employee and her superiors, peers, subordinates and customers. [3] abandonment rate - For a contact center, the percentage of inbound telephone calls that are placed in the queue and then terminated by the caller ...

USMLE STEP 1 L AN G E Q &A™ SIXTH EDITIONMichael W. King, PhD Professor Department of Biochemistry and Molecular Biology Center for Regenerative Biology and Medicine Indiana University School of Medicine Terre Haute, Indiana USMLE STEP 1 L AN G E Q &A™ SIXTH EDITION New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved. Manufactured in the Un...