Nrf chapter 4 - Study guides, Class notes & Summaries

Body language cues - Answer conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language - Answer face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery - Answer an action the retailer provides to address a service failure. The Four-step Service Recovery Process - Answer 1. Keep your composure, 2. Apologize and thank the customer, 3. Listen carefully and investigate the situation, 4. Prop...

CHAPTER 4- NRF EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS)

NRF Customer Service and Sales - Chapter 4 Performing Your Best

Chapter 4- NRF Exam Questions and Answers 100% CorrectChapter 4- NRF Exam Questions and Answers 100% CorrectChapter 4- NRF Exam Questions and Answers 100% CorrectIf you receive counterfeit money, you should - ANSWER-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANSWER-referrals ________________ is the best means of recommendations - ANSWER-word of mouth When following u...

Chapter 4- NRF Test Review 100% Verified Solution If you receive counterfeit money, you should - ANS-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANS-referrals ________________ is the best means of recommendations - ANS-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - ANS-customer When arranging for deliv...

NRF Business of Retail Chapter 2 Exam Study Guide Solution 2024 1 / 4 1. barcode A machine-readable series of parallel lines that combine to create a unique item identifier. Continues...

NRF Business of Retail Chapter 2 Exam Study Guide Solution 2024 1 / 4 1. barcode A machine-readable series of parallel lines that combine to create a unique item identifier. Continues...

NRF Business of Retail Chapter 1: Retail Industry Overview 2024 Newest Update 1 / 3 1. Retail the process of selling products and/or services to customers in order to earn a profit 2. retailer a business or person that sells products and/or services to customers 3. Customers shoppers, those who purchase goods and services from a business 4. products merchandise, are physical goods that are bought and sold 5. services intangible (Can't be physically owned by the customer) transactions...

Incident Safety Officer Exam Questions With 100% Correct Answers Chapter 1 Preparing the Incident Safety Officer All of the following are considered to be contributing factors to LODDs except: modern designs of apparatus. In the 1970s, where was the FIRESCOPE program developed and used for multiagency incidents? The West Coast In the MEDIC acronym, the D stands for: Develop. In what year was Homeland Security Presidential Directive 5, Management of Domestic Incidents, si...

Incident Safety Officer Exam Questions With 100% Correct Answers Chapter 1 Preparing the Incident Safety Officer All of the following are considered to be contributing factors to LODDs except: modern designs of apparatus. In the 1970s, where was the FIRESCOPE program developed and used for multiagency incidents? The West Coast In the MEDIC acronym, the D stands for: Develop. In what year was Homeland Security Presidential Directive 5, Management of Domestic Incidents, si...