Nrf customer service test Study guides, Class notes & Summaries

NRF CUSTOMER SERVICE TEST WITH QUESTIONS AND CORRECT ANSWERS || ALREADY GRADED A+ | GUARANTEED PASS | LATEST VERSION 2024/2025 Communication is important! When providing service to a person who is hearing impaired, you should: • Call over to your sales associates and tell then you have a disabled person to work with, would they please take care of the other customers? • Ask the customer how he would like to communicate • Speak as loudly as you can. spea...

NRF list 2 Test Questions with All Complete Solutions Culture - Answer-An integrated pattern of behavior, knowledge, and beliefs that are acquired from a group and passed on to future generations. Customer service - Answer-Making sure customers are sastified and will continue to buy the products or services of a company; any activity performed by the retailer to make it easier for a customer to select and purchase products and to increase the customer's satisfaction after the transaction...

NRF customer service chapter 3 Test Questions with Correct Answers Fraud - Answer-means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, refund abuse and stolen or bad checks loss - Answer-when assets of a business are stolen or missing due to error Physical Inventory - Answer-a type of inventory control in which every piece of merchandise in the store is counted Planogram - Answer-a visual map that ...

NRF Certification Test Exam Review Qs&As brick-and-mortar - ANS-the presence of a physical storefront and face-to-face customer experiences closeout stores - ANS-off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial cue - ANS-advertising message that impacts purchase decisions comparison shopper - ANS-the customer who spends time searching for the best price or deal on the item she is looking to purchase co...

NRF Certification Test with Complete Solutions brick-and-mortar - Answer-the presence of a physical storefront and face-to-face customer experiences closeout stores - Answer-off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial cue - Answer-advertising message that impacts purchase decisions comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item she is lo...

NRF Certification Test Latest Update Already Graded A brick-and-mortar the presence of a physical storefront and face-to-face customer experiences closeout stores off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial cue advertising message that impacts purchase decisions comparison shopper the customer who spends time searching for the best price or deal on the item she is looking to purchase convenience stores...

NRF CUSTOMER SERVICE – NEW REVIEW UPDATE 2024 Horizon electronics is launching a new ali-in-one product. The product can be used to play music, watch movies, check email, and make phone calls. Because there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your store rather th~ online or at a competitor's store. How should you prepare for the large amount of clients asking about this ...

Chapter 4- NRF Test Review 100% Verified Solution If you receive counterfeit money, you should - ANS-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANS-referrals ________________ is the best means of recommendations - ANS-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - ANS-customer When arranging for deliv...

NRF Customer service 4 Test Questions with Answers All C Your business card or the sales receipt is a good place to make notes for a customer regarding: •Your work schedule so the customer can contact you in the future •The date a special order is due •An upcoming sale •All of the above - Answer-All of the above Customer complaints should be welcomed because they provide an opportunity to: •Do something different for a change •Get customers back to the store so they'...