Nrf stuvia - Study guides, Class notes & Summaries

NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Customer Service Exam Study Guide with Complete Solutions(RATED A)NRF Custom...

NRF Customer Service & Sales Exam Questions and Answers 100% Correct NRF Customer Service & Sales Exam Questions and Answers 100% Correct NRF Customer Service & Sales Exam Questions and Answers 100% Correct Product or service knowledge is information learned and used to help customers understand how a product or service will meet their needs. True/False - ANSWER-TRUE Product knowledge includes knowing the following. Select all that apply A. Features B. Benefits C. Functions ...

Chapter 4- NRF Exam Questions and Answers 100% CorrectChapter 4- NRF Exam Questions and Answers 100% CorrectChapter 4- NRF Exam Questions and Answers 100% CorrectIf you receive counterfeit money, you should - ANSWER-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANSWER-referrals ________________ is the best means of recommendations - ANSWER-word of mouth When following u...

Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - ANSWER-• Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sal...

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Customer Service NRF Chapter 1 Questions and Answers 100% AccurateCustomer Service NRF Chapter 1 Questions and Answers 100% AccurateCustomer Service NRF Chapter 1 Questions and Answers 100% AccurateCustomer Service NRF Chapter 1 Questions and Answers 100% AccurateBrick-and-mortar - ANSWER-The presence of a physical storefront and face-to-face customer experiences.

NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct NRF Customer Service Chapter 3 Exam Questions and Answers 100% Correct Fraud - ANSWER-means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, refund abuse and stolen or bad checks loss - ANSWER-when assets of a business are stolen or missing due to error P...

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A good reason for creating an opening for discussion is to: - ANSWER-Get to know what the customer wants Which is an appropriate reasons for following up with a customer? - ANSWER-You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. - ANSWER-False How would you handle a situation where a customer wants a brand that you don't carry? - ANSWER-Get permission from him to show the items you do have that ...

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