Service cloud cert - Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Service cloud cert? On this page you'll find 132 study documents about Service cloud cert.
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Salesforce Certified Service Cloud Consultant exam 2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2024
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What are the key KCS goals? correct answersCreate content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
 
What are the key KCS Principles? correct answersCapture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality 
Double Loop Process (Solve & Evolve) 
KB includes knowledge that is at di...
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Salesforce Certified Service Cloud Consultant practice exam questions and answers 2024
- Exam (elaborations) • 14 pages • 2024
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What are the key KCS goals? 
Create content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
 
 
 
What are the key KCS Principles? 
Capture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality 
Double Loop Process (Solve & Evolve) 
KB includes knowledge that is at different states of trust ...
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Service Cloud Certification Study exam with complete solutions
- Exam (elaborations) • 10 pages • 2024
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Available in package deal
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Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R correct answersa) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
 
For which KPI area is FCR (First Call Resolution) a driver? correct answersCustomer Satisfaction 
 
For which KPI area is AHT (Average Handle Time) a driver? correct answersCost of Service 
 
For which KPI area is Retention a driver? correct answersRevenue 
 
What are common call deflection techniques? correct answersa) Email 
b) Web 
c...
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Salesforce Certified Service Cloud Consultant Exam Questions With 100% Correct Answers
- Exam (elaborations) • 12 pages • 2024
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Salesforce Certified Service Cloud 
Consultant Exam Questions With 100% 
Correct Answers 
What are the key KCS goals? - answerCreate content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
What are the key KCS Principles? - answerCapture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality ...
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Service Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed Pass
- Exam (elaborations) • 13 pages • 2024
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Service Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certification Study Exam Questions with Correct Verified Answers Latest Update (2024/2025) Guaranteed PassService Cloud Certif...
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Salesforce.com - Service Cloud Consultant Certification bundled exams 2024 with 100% complete solutions
- Package deal • 30 items • 2024
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Salesforce.com - Service Cloud Consultant Certification exam 2024 with 100% complete solutions
Salesforce Community Cloud Consultant Certification Exam 2024 with 100% correct answers

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Salesforce Service Cloud Certification test with complete solutions
- Exam (elaborations) • 9 pages • 2024
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Define Solution 
A solution is a detailed description of a customer issue and the resolution of that issue. 
 
 
 
Salesforce Knowledge capabilities 
Write, edit, publish, and archive articles 
Attach articles to open or closed cases 
Use the Articles related list to track which article was attached to a case. 
Share articles as PDFs or Links 
Rate articles and provide feedback on an article's chatter feed 
 
 
 
 
Brainpower 
Read More 
0:00 
/ 
0:00 
Administrators can configure article types...
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Salesforce Service Cloud Certification exam 2024 with complete solutions
- Exam (elaborations) • 9 pages • 2024
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Available in package deal
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- $14.99
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Define Solution correct answersA solution is a detailed description of a customer issue and the resolution of that issue. 
 
Salesforce Knowledge capabilities correct answersWrite, edit, publish, and archive articles 
Attach articles to open or closed cases 
Use the Articles related list to track which article was attached to a case. 
Share articles as PDFs or Links 
Rate articles and provide feedback on an article's chatter feed 
 
Administrators can configure article types and data categories...
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Service Cloud Cert Exam With Questions and Answers
- Exam (elaborations) • 15 pages • 2023
- Available in package deal
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Service Cloud Cert Exam With Questions and Answers...
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Financial Service Cloud Certificiation | Latest 2024/25
- Exam (elaborations) • 9 pages • 2024
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Financial Service Cloud Certificiation | Latest 2024/25
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