Servicenow cis - Study guides, Class notes & Summaries

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

SERVICENOW CIS - PPM (PROJECT PORTFOLIO MANAGEMENT) - UPDATED TO MADRID

ServiceNow CSM CIS Exam Actual Questions and Answers 2024 with complete solution

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Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

ServiceNow CIS - Discovery (New York) Latest Version Rated A+ Cloud Discovery Cloud discovery finds resources in AWS and Azure clouds, and then populates the CMDB with the relevant CIs and relationships. Two types: 1. Service account cloud discovery 2. Cloud application discovery Server-less Discovery Discovery can find applications on host machines without the need to discover the host first. Two types: 1. Standard server-less discovery 2. Host-based server-less discovery ...

ServiceNow CIS - SAM (Software Asset Management) Questions and Answers 100% Solved A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. The user's manager must approve or decline the reclamatio...

ServiceNow CIS - SAM (Software Asset Management) Final Exam Actual Questions and Answers New Update Solved 100%

ServiceNow CIS - Discovery (NewYork) Questions and Answers 100% VerifiedServiceNow CIS - Discovery (NewYork) Questions and Answers 100% VerifiedServiceNow CIS - Discovery (NewYork) Questions and Answers 100% Verified Cloud Discovery - ANSWER-Cloud discovery finds resources in AWS and Azure clouds, and then populates the CMDB with the relevant CIs and relationships. Two types: 1. Service account cloud discovery 2. Cloud application discovery Server-less Discovery - ANSWER-Discovery c...